#1 is a GREAT start... and I've found it's the most difficult one to implement with clients.
When the answer to "who's your audience" is "everyone", it's impossible to create a home page that clearly identifies what the web site was created to communicate.
When the answer is specific... such as "We work with CPA firms with fewer than 5 employees".... then you can create an opening message that "connects" with the visitor.
So many clients will protest... "But I can help ANY size of CPA firm!" More often than not it's, "I can help CPA firms and attorneys and Realtors and authors and chiropractors and...."
Tightly targeting your market can allow you to achieve the "less traffic but more sales" referred to at the end of the article!

