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7 Ways To Sabotage Your Best Marketing Efforts

Your website has a not-so-secret mission: get more clients and increase sales with less effort. Professionals who want to be "nice" often interfere with this mission...and wonder why sales are slow.

Written Feb 11, 2008, read 338 times since then.

 

Your website's not-so-secret mission: Attract clients. Get visitors to sign up. Sell more products.

But it's easy to get in the way of your own goals. Most professionals and solopreneurs really want to help others, develop their skills, and share information. So inadvertently they end up sabotaging their own website... and wonder why they're not getting more response.

For example:

(1) Creating a cozy home on the Internet.

Your *real* home has pictures on the wall and possibly objects, souvenirs and knickknacks that display your personality to guests.

On the Internet, you focus on your visitors and their needs. So don't need a welcome mat and quotes from your favorite poets and philosophers. Visitors want to know, "How can you help me?"

They know they're welcome. You're paying hosting fees.

(2) Ignoring your most valuable real estate.

When we come to your website, what's at the very top? Blank space? A huge logo?

Add a heading or title with some good keywords. Let visitors know what you offer as soon as they arrive (and get the search engines clued in, too).

(3) Choosing graphics that overpower your copy.

Once I visited a beautifully designed site. The copy wasn't bad either. But to be honest, I don't remember what the site was about. On the right, grabbing my attention, was a beautiful photo of a grandfather clock.

As I recall, the site wasn't about time management. It may have been about setting priorities...choosing goals... who knows? All I remember is that clock.

(4) Seeking a "memorable" site.

When someone says, "I want a memorable site," or, "I want my site to be distinctive," I get that "oops" feeling.

Let's face it: Internet memories are fragile. Most people surf around from site to site. They are lucky if they can remember what they typed into the search engine, five minutes after they started.

So focus on motivating visitors to act - now. Design an irresistible freebie that gets their fingers to your opt-in subscriber link. Then you get to remind them you're around, every week or so.

(5) Choosing beautiful type over readability.

One client loved the copy I wrote. It appeared on his site in blue ink over a slightly darker blue background. Luckily, he (and his web designer) were responsive when I suggested something like midnight blue on white (or even better: black on off-white).

Do you ever see a whole paragraph in italics...with orange type? I used to do that myself, till I realized I might as well put a "Don't bother with this one" sign over the page.

(6) By-passing the benefits.

Why should anyone buy from you? Typically they have a problem they urgently need to solve. Or they want to make the pain go away.

It's easy (and fun) to write about our own processes. "First I do this...then I do that..."

But why should visitors care? How will our money, businesses and lives be different after we've worked with you?

(7) Believing "brag" is a 4-letter word.

When I write copy for websites, inevitably I find hidden treasures. I'm often amazed at the level of skill and accomplishment my clients demonstrate. I never encourage anyone to exaggerate -- and frankly, they don't have to.

When prospective clients visit your site, they want to know all about you. They want to make a good investment if they buy from you. So they want to believe, "We're lucky to get you."

Your mission (should you decide to accept) is: "Make it *really* easy for them to say that.

Learn more about the author, Cathy Goodwin.

Comment on this article

  • Pamela Miles
    Posted by Pamela Miles, New York, New York | 1 week ago

    Thank you, Cathy. This is so clear and direct, it now seems obvious. Isn't that the mark of a good teacher?

  • David Johanson
    Posted by David Johanson, Bellingham, Washington | 5 days ago

    Great usability article, so true