Thank you! I really appreciate this topic.
Of course, we all want to have the trust of our clients and believe we do everything to earn that trust. But sometimes we are so involved in our own doing that we forget to look at interactions through the eyes of our client.
It's good to step back from time to time and look at interactions in detail. We might discover that when we were upset we were not the "victim" as we might perceive ourselves in that situation, but caused the upsetting behavior down the way, without being aware of our own actions. At the core is often a fear to clearly express things, I believe.
The more clarity for ourself what we do in business and transparency for our client, the less upsetting situations later.