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Robert Campbell
Web Developer and Analyst
San Jose, California
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How To Fix Your Site

One of the major reasons I believe a webmaster or site owner has problems improving their website is simply because they do not know what to do.
Written Jun 30, 2009, read 724 times since then.
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One of the major reasons I believe a webmaster or site owner has problems improving their site is simply because they do not know what to do. Have you spent countless hours searching the net for ways to improve your site? If you have, then this post is for you.

The Fundamental Flaw

There are numerous websites that can help you improve your site, and you may have found this article to do just that. The fundamental flaw made though, is the fact that you are going to other websites trying to fix your website.

The problem lies in your sites content, the design, and the goals (if any defined) that were made for the site. Improving your website doesn't require gizmos or tricks, it requires self analysis.

The Trick to Improve Your Site

So the trick to improve your site does not rely on searching the web for hours. It’s looking at your site. It’s observing others using your site, it’s looking at analytics, it’s thoroughly analyzing it before you try to fix it.

Spend twenty minutes watching two or three strangers using your site. You can gain more from those twenty minutes than you can gain from any site with improvment tips.

Analytic Tip to Improve Your Site

Besides looking at the best resource to fix your site (a.k.a. Your Site), the second best place is your sites analytics. I personally love Google Analytics, and here is a great little project for you to work on if you use it. It’s a great way to improve your site!

There are all sorts of ways to use Google Analytics, but a favorite of mine can give a clear mission for those of you that try this. On my dashboard I keep six items:

    * Visits
    * Page Views
    * Pages/Visit
    * Bounce Rate
    * Avg. Time on Site
    * New Visitors

Making sure you have at least those item on your dashboard, click on Google’s Benchmarking tool listed under visitors.  After clicking the Benchmarking menu item you will see how sites similar in size compares to yours. Write those numbers down on how you compare. For example if your site gets 30% less visitors than others simply write down -30%. See table below for example.

Then, after you have written down how your site compares to others, open the category list,  and pick out your category. You can find the category list near the top, underneath “Overview”. It’s a link that will expand. Write down your findings again comparing your site to others in your industry now.

By doing some simple addition you can find out your sites weakest area. By adding the percentages together, look for the top two. You now have a clearly prioritized list that you need to work on to improve your site.

Simple example:

Comparing     Everyone     Industry     Score 

Visits            -30%          -5%          -35%
Pave Views    -20%          3%           -17%
Page/Visits    -45%          -15%        -60%

So by looking at the case above it’s clear that there is plenty of room for improvement in getting more page views per visitor.

You would love to see the numbers go up in the other categories as well, but first things first. Go with the main killer. It may help the other numbers as a pleasant side effect.

 

Learn more about the author, Robert Campbell.

Comment on this article

  • Online Media Content Quality Assurance Project 
Colonial Beach, Virginia 
Allan Kirsch
    Posted by Allan Kirsch, Colonial Beach, Virginia | Jul 01, 2009

    Robert,

    Thank you for the information. I plan to give it a try. However, I believe that other websites can offer you real value to improving your website if you select the right ones. Relying on a single individual to be an expert in all areas is the same as relying on one doctor for all of your medical problems. Websites such as mine have spent years refining their process to give you the highest levels of results. It simply isn't cost effective to try and match the same capabilities. Many businesses spend hundreds of dollars attempting the latest SEO tweaks, yet ignore basic techniques such as correcting typographical mistakes throughout their content so that Internet search engines register it properly.

    Allan Kirsch allankirsch.tech.officelive.com

  • Web Developer and Analyst 
San Jose, California 
Robert Campbell
    Posted by Robert Campbell, San Jose, California | Jul 01, 2009

    Thanks for the comment Allan. I totally agree in regards to not relying on just one person to do/know all, but not everyone (most of my clients are small business owners with limited budgets) can justify the cost of having a team of specialist managing a site. That is why usability testing is so important. Watching just a few people use your site can give a single developer or business owner a wealth of information.

    Having a heuristic analysis is also an easy way for small site/business owners whom knows relatively little about website design to gain a great deal of information, and begin to understand issues they may not be aware of that seem simple to you and me.