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Judith Lindenberger
Human resources, coaching, training
Titusville, New Jersey
Very helpful
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How To Make A Great First Impression

Within seconds of meeting you, based on a single observed physical trait or behavior, people will assume to know everything about you. According to research , appearance and body language accounts for 55 percent of an invaluable first impression.

Written Jan 13, 2008, read 6416 times since then.
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Since light travels faster than sound, you are seen before you are heard. This is why, before uttering a word your visual image will say a multitude about you as an individual (your perceived level of intelligence, competence, affability, self-esteem, confidence, power, beliefs and success) and about the organization you represent (its philosophy, culture, and standard of service).

“I work in a field that is devoted to assessing people,” states Kathryn Ricker, 30, Statistician, Educational Testing Service, Princeton, New Jersey . “One of the concepts we talk about is known as the ‘halo effect.’ That means that if we know certain positive things about a person, we tend to have a generally positive impression of that person, sometimes even in spite of evidence to the contrary. What I'm realizing is that the halo effect also extends to a person’s appearance. I think that is why a positive first visual impression is so important. If someone is nicely dressed and looks well put-together, we have greater confidence in his or her abilities even before he or she has said a word. If that is the case, why not always have your halo looking its shiniest?”

A recent study, conducted by an employment law firm, Peninsula, asked businesses in the United Kingdom what interview habit they found most annoying and found that over a quarter were upset by unsuitable clothing or appearance.

Pamela Monticelli, 50, Senior Recruiter for Sovereign Bank in Tom’s River, New Jersey, believes, “Especially in the financial industry, which tends to be a more conservative environment, a lot of young people don’t understand that we are looking for someone to represent the company. Your appearance is not just representative of you; you will also be representing the company the way we want it to be represented.”

Clothing is an inner cue affecting your self-image. Feeling good about how you look can make you feel good about yourself, thus increasing your personal presence.

Karen Dixon, 42, Supervisor, The Mercadien Group, Princeton, New Jersey , indicates, “Dressing in a professional yet stylish manner can give you a tremendous feeling of confidence that is exhibited to others through your attitude and actions.”

When you wear more powerful looking clothing (e.g. professional business attire, a suit, darker colors, etc.) and clothing that is appropriate for your profession, it changes your mindset – switching from “relaxed mode” to “professional mode.” This positive change in attitude is reflected in body language and behavior (e.g. better posture, firmer handshake, maintaining eye contact, sticking to business, etc.), giving you greater visual power.

Jackson Lewis, a law firm that specializes in personnel issues, polled more than 1000 human resource executives who implemented a dress down policy. They reported a thirty percent increase in flirtatious behavior, contributing to an increase in sexual harassment lawsuits.

An indifferent professional image can adversely affect your professional goals and your organization’s bottom line. However, a well-defined and consistent professional image can improve the perception of your professional abilities.

Emily Oswald, 22, Account Manager, TrailGraphix, Washington , D.C., in her first job out of college, states, “After three months with my company, I was promoted. Out of 300 people in my company, and 35 who hold the same job, I am the youngest. When I meet with clients, typically fifty-year-old attorneys, I dress professionally. There is nothing comfortable about wearing a suit and heels but it does affect how you carry yourself and how you are perceived. Dressing professionally has definitely helped me move up quickly in my company. The first impression, and the second and the third, are important.”

While appearance for both men and women can be a key to success, a survey by Women Work! found that seventy-five percent of respondents believe that appearance affects how women are perceived at work more than their male counterparts. Nearly eighty percent of respondents said that clothes, hairstyle and makeup make a significant difference in one’s perception and confidence that a woman has the skills and knowledge to perform her job.

Markets differ from country to country, state to state and town to town. Where on paper the same dress code policy applies, employees often find that when they travel within their company, they face dress culture shock. This leads to confusion and awkwardness. However, global, cutting-edge organizations understand that employees are an extension of their corporate brand and that, irrespective of where they set up offices, it is vital that the corporate brand is expressed uniformly.

10 Thing Employees Can Do

  1. Dress Appropriately. In a more conservative environment (banking, accounting, law, etc.) dressing “alluringly” can be perceived as “provocative,” sabotaging your chances of attracting the kind of attention that wins you credibility. Likewise, in a more artistic industry, dressing in a dark colored, boxy suit will cause people to doubt your creativity.

  2. Dress Consistently. Dressing appropriately one day and inappropriately the next sends mixed messages causing confusion for you and the observer.

  3. Dress with Special Attention to Color. Determine what your best colors are and use this information when putting together your professional wardrobe.

  4. Dress for Your Body Type. Clothes that are cut for somebody else’s silhouette can make you look disheveled.

  5. Dress in the Best Quality You Can Afford. Aim to build a core wardrobe with quality rather than quantity.

  6. Dress with Finesse. Little is more off-putting than body and food odors, greasy hair, overdone makeup, torn pantyhose or socks etc.

  7. Dress It up a Notch. No one wants their banker to look like they just got out of high school or as if they’re heading out for a day at the beach.

  8. Dress into the 21st Century. You don’t have to look like you just stepped off the pages of Vogue or GQ, but keeping your wardrobe up-to-date shows that you’re current rather than “old fashioned.”

  9. Dress for The Part You Want to Play. David Watson, 39, Vice President, TrainRight Solutions in Louisville, Kentucky , says, I live by this motto when it comes to professional dress. ‘You dress for where you want to be, not where you are.’ This means if you are a manager and you want to move to the executive suite, then you better dress like an executive.”

  10. If You’re Fresh Out of School Get Help. Transitioning from a school wardrobe and environment to your first job can be a daunting task. Find out from your organization if they offer professional dress training. If not, hire a specialist.

6 Things Employers Can Do

  1. Decide if Casual Dress Is Right for Your Company. The start of causal dress days began on the West Coast to encourage creativity. However, based on a survey of 500 companies, Dr. Jeffrey L. Magee, a consulting psychologist, found that continually relaxed dress leads to relaxed manners, relaxed morals, relaxed productivity and an increase in complaints. Make an informed decision about casual dress based on your culture and business goals.

  2. Have Policies. Employees are often confused about dress expectations at work. Provide clear dress guidelines and follow through if employees do not follow the policy.

  3. Provide Professional Appearance and Etiquette Training. Offer employees a professional image seminar if they lack basic know-how in this area and provide dress code guidelines during new employee orientation.

  4. Provide Sexual Harassment Training. Failure to adopt a proactive and aggressive stance on sexual harassment in the workplace can result in costly lawsuits, loss of employee morale, decline in productivity, and an erosion of a company’s public image. It is less expensive to implement sexual harassment policies and training than to be involved in one sexual harassment lawsuit.

  5. Provide Global Training Programs. Other than marketing materials, your employees are the first point of contact for customers and clients. Ensure that, irrespective of geographical location, employees are on the same page in terms of expected behaviors and company image.

  6. Hold Leaders Accountable to Model Your Company Image. When leaders fail to live up to your company image, employees become de-motivated and angry. Provide ongoing training, coaching and review of company leaders.

The work world demands making a great first impression and keeping it. To communicate more effectively, start by understanding appearance psychology. Doing so can lead to greater professional and personal success. If you don’t believe us, then perhaps you will believe Mark Twain, who said, “Clothes make the man. Naked people have little or no influence on society.”

Learn more about the author, Judith Lindenberger.

Comment on this article

  • Seattle Printing, Mailing Services, Fulfillment Services 
Bellingham, Washington 
Jess Robinson
    Posted by Jess Robinson, Bellingham, Washington | Jan 19, 2008

    Judith, great article! Thank you. I can't think of a single element of presentation in business that has more leverage than neat appearance. When I know I look "put together" my confidence level is high. That confidence sets the tone for all my interactions during the business day. It allows me to be more at ease and give my best to people I meet.

    Seems elementary, but is grooming and appearance taught in university business schools? Just curious....

  • Graphic Designer | Illustrator 
Bonney Lake, Washington 
Lori Kim Bergland
    Posted by Lori Kim Bergland, Bonney Lake, Washington | Mar 18, 2010

    Great article, Judith, thank you!

  • Sales  
Melbourne, Victoria Australia 
Anita James
    Posted by Anita James, Melbourne, Victoria Australia | Mar 19, 2010

    Yeah, great article Judith!

  • Communication and Personal Coach  
Seattle, Washington 
Jenny Davidow
    Posted by Jenny Davidow, Seattle, Washington | Apr 13, 2010

    Judith, This is an excellent article. I appreciate how specific you are in your guidelines and advice, to help people understand the power their clothing and appearance has as an unspoken communication.

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