Seattle Community

Jeri Lucas
Auto Service and Repair
Kirkland, Washington
Very helpful
7.7
out of 10
4 votes

Low-Tech Tough Love and SEAT TIME

This low-tech business owner gets up to speed...and you can, too.
Written Oct 21, 2009, read 898 times since then.
Closed_info

 

The profile picture you see is of my youngest son and myself. I use it because it reminds me of what different worlds we live in. Matt is a 3D artist and a environment designer specializing in lighting for a local game company. I can barely understand what that is, although he has been explaining it to me for the last 8 years. The subject I would like to speak on is how quickly computer technology can change things and how we need to be open minded to it in our future business decisions. (Written by a struggling, low-tech business owner.)

Thank God for spell check, or this article would not even exist. To some who read this it may seem pathetically behind the times. I am speaking to anyone who, like myself, has found they are still way behind the technology curve and know it's hurting their business.

I have found it difficult, and sometimes even uninteresting, to try to learn new stuff on the computer or my cell phone. Forget about things like the iPod, Blackberries, Facebook or even basic email. And what the hell is "cut and paste!" Just when we think we're doing ok, someone sends us an SMS text message. And we manage to open that screen...only to wonder at the end of the message what "lol" means. It's like you try, but every day the tech world moves on without you. A little ray of hope, you have gotten far enough along to be able to navigate this site and read articles.

That may sound like  a first grader whining about not being able to read all the books in the library, but some are just too hard. Well, to me it's more like an adult who can't read at all. You're embarrassed and not able to compete in the job market, or in the business world, very well at all. Also finding yourself falling out of the loop with family and friends. The old phone just doesn't cut it any more.

Facing this sad tale of woe, I decided to get help from my sons. Both are in their 30's, and have a solid understanding of most the current gadgetry. It soon became apparent it was going to be too aggravating for them with the lack of basic knowledge I had. My son Matt showed me some basic stuff and told me with what I considered "tough love" that he wasn't going to help me until I crashed around for awhile (that is, until I put in some SEAT TIME). He said "just keep moving on the screen with that little arrow till its a hand and then click the damn mouse". And, "keep doing it till you explore as much as you can stand."

Spending as much time as I could stand, and getting a few more tips, I started to find my way around, noticing how many things just used the same stuff I had already learned. The more time spent and the more things attempted, I got better! A lot better!

For my New Year's resolution for '09, I made a promise to myself that this would be the year I would work as hard as I could on this obvious weakness. I have come a long way this year spending many hours playing with my cell phone (changed the ring tone, took pictures and sent them to my email) big deal right? Huge to me. Also, I have spent a ton of time on the old computer learning something new every day, like everybody else.

The real testimonial is the fact that I am even writing this article. Just a few months ago, I would not have been capable. I wouldn't have been able to even fill out the profile info, and adding a picture? Forget it. I have been in business for 15 years, and have loved being self-employed. And now that I'm heading in a forward direction in a part of my business that has needed attention for a long time, I'm even more excited than ever. I know many would say that a good computer class could have helped with a lot of this and I'm sure it would have. This is just another approach to getting there.

Even with classes, SEAT TIME has still got to be high. There are many ways to get up to speed. Mine started with a commitment to making it happen. I hope some of you have seen yourselves in this article and have felt encouraged. You know you need to understand this stuff; we all do. For the rest of you: don't tear me apart too bad, OK? 

Learn more about the author, Jeri Lucas.

Comment on this article

  • Marketing, Promotions & Printed Promo Items 
Kirkland, Washington 
Michele Edwards
    Posted by Michele Edwards, Kirkland, Washington | Oct 22, 2009

    I really enjoyed this article, I can relate in so many ways! What a great story! It made me laugh and reminded me that it hasn't been that long where I thought my huge fax machine was cutting edge but couldn't later sell the monstrosity for even 5.00 at a g-sale.

    Who woulduh thunk there would be a time where even Auto Repair people would not only need to be expert at vehicle repair but also know ins & outs of being computer savvy.

    I too had an LOL experience, years back, a friends daughter wrote "LOL" on an email. I looked at it, tilting my head from side to side while talking to myself, L-O-L.... L-O-L.... ??? hmmm... ??? What???? convinced it was a techie acro, I turned around and yelled at my two techie friends (one who works at Microsoft), "What does LOL mean?". neither knew the answer.

    One finally yelled back, maybe it means "Little Old Lady"? We all "laughed out loud" and then I emailed my friends daughter, asking "Hey? WHO are you calling a Little Old Lady?", She wrote back, lol'ing across the whole screen and then gave me the answer, it became our private joke.

    It's incredible how much all of us have had to learn over the years, and continue to learn since technology continually changes / advances.

    I definitely relate to Jeri's comments about the cell phone. Whenever I get a new one, the first thing I request from the sales person is - just show me how to make a call, how to turn the thing on & off and how to turn the volume up or down, I'll figure the rest out later, much later or... give it to one of my friend's kids who will show me how to use it.

    So here we all are and it's a great place to be! Thank goodness for easy websites like biznik and for the gracious people that help along the way : )

  • Auto Service and Repair 
Kirkland, Washington 
Jeri Lucas
    Posted by Jeri Lucas, Kirkland, Washington | Oct 22, 2009

    Thanks Michele for the comments. Glad to hear others struggled along the way. I would love to hear more stories of the adventures people have had on their way to the techie promised lands.

  • Business Property/ Liability Insurance 
Redmond, Washington 
Rob Bush
    Posted by Rob Bush, Redmond, Washington | Nov 09, 2009

    Very well thought out article Jeri. I totally agree that us old foggies must get into the 21st century to survive. You are seriously make a stab at it!

  • Web Site developer, Wordpress, Social Media 
Bellevue, Washington 
Andrea Hamilton
    Posted by Andrea Hamilton, Bellevue, Washington | Jan 13, 2010

    Great article Jeri... Since I'm in the tech world it's hard for me to remember not everyone is on the computer everyday using these tools. Last week I was telling a friend about the "old days" when someone explained to me what a FAX machine was and how it worked...!

    The key is knowing someone who can translate all the stuff. Cheers to you for having sons who can help.

    I'll wait to see what you post for 2010 ... keep up the good work!

  • Auto Service and Repair 
Kirkland, Washington 
Jeri Lucas
    Posted by Jeri Lucas, Kirkland, Washington | Jan 25, 2010

    Andrea, thanks for the comment. Since I wrote this article my tech. skills continue to improve. As have my keyboarding ( thanks High School typing 101 ). Same with the spelling through this wonderful spell check system. All though I can still misspell a word so badly that it can't even give me a suggestion. Again thanks so much for the validation. Continued successes to follow. Looking forward to dazzling reads in 2010.

    Cheers, Jeri

Closed_info