Hi Kaya. Great points in your article. It is so important for us to stay positive not only in our businesses, but also in our lives.
Being optimistic doesn't mean that we don't see the challenges, but we don't focus on them. We focus on what positive outcomes can happen because of this situation.
A big piece of this is how we talk to ourselves. There are so many negative sound bites that float through our heads daily, it is no wonder we focus on the negative on the news.
We can choose to listen or focus on more positive personal language. A great resource for this is Loretta LaRoche's book Life is Short - Wear Your Party Pants.
Another good business book about maintaining a positive customer connection is Jack Mitchell's Hug Your Customer.
Jen


