Don Crawley

The Art of Customer Service: Ten Tactics for Delighting Your Customers

Attended

Hosted by Don Crawley in Burien, Washington

Type: Educational Workshop
When: Thursday, July 30 10:30 AM to 11:30 AM

Members:

Free

590 views

Event description

Customer service would seem to be so simple, yet every day we encounter many examples of lousy customer service. Often, the people who deliver lousy customer service don't realize that's what they're doing. In this 60 minute seminar, best-selling author, speaker, and trainer Don R. Crawley will share ten tactics you can use immediately to delight your customers. Just as importantly, you'll learn some of the major customer disservice traps and how to avoid them.

Who should attend: Small business owners and managers, customer service reps, help desk staff, sales personnel, and anyone who deals with customers.

What you'll learn: The three foundational qualities you must have in order to deliver outstanding customer service, the basics of emotional intelligence to help you manage your own emotions and influence the emotions of others, ten immediately useful tactics you can put in place to delight your customers.

Your presenter: Don R. Crawley is a veteran writer, speaker, and trainer who has taught customer service skills to clients as diverse as Discover Card, Facebook, and the State of Washington. He is the author of the forthcoming book, "The Compassionate Geek: Winning Customer Service Strategies for I.T. People". This presentation is a condensed version of his one and two-day seminars on customer service.

The Venue: This is in the new Burien Library. There's plenty of free parking adjacent to the library. Wonderful restaurants are within a short walk.

Note: This event is full, but it will be presented in Wallingford on September 3rd at the Mosaic Coffeehouse. Click here to RSVP for the Wallingford presentation.

7 Bizniks attended this event

Edwina Colley

Bookkeeper/Accountant

Burien, Washington
Lee Kaplanian

Creative Marketing Impresario

Burien, Washington
Charles Perkins

CPA

Burien, Washington
Denise Barnes

Technologist For Mobile & Embedded...

Seattle, Washington
Dorene Carrel

Writer/editor

Burien, Washington
Josh Huisenga

Graphic Design/Illustration

Seattle, Washington
Kathy Johnson

Paint Color Consultant / Artist

Seattle, Washington

Discuss this event

Posted by Stephanie Breslin, Seattle, Washington | Jun 24, 2009

This sounds very timely - thanks Don!
Posted by Don Crawley, Seattle, Washington | Jun 24, 2009

My pleasure. I look forward to seeing you there.
Posted by Dorene Carrel, Burien, Washington | Jul 06, 2009

I'm glad to find an event near where I live in Burien! Looking forward to meeting other local Biznik members.
Posted by Don Crawley, Seattle, Washington | Jul 06, 2009

Dorene,

I'm excited for those of us who live in this area to get together, but I'm also excited for folks who haven't been to Burien in a while to see what's happening in B-Town!

Don
Posted by Lee Kaplanian, Burien, Washington | Jul 13, 2009

Great idea for a topic! So much is written and discussed about selling and sales, but not as much of customer service/retention/loyalty. I am always open to new ideas and new ways to implement things we all know are important.

Lee
Posted by Don Crawley, Seattle, Washington | Jul 13, 2009

Lee,

Thanks! I look forward to meeting you at the seminar. Thanks for registering.

Don
Posted by Allyson Holmgren, Renton, Washington | Jul 29, 2009

I won't be able to make this one. I have meetings that came up...

Maybe next time.

Allyson
Posted by Don Crawley, Seattle, Washington | Jul 29, 2009

Sorry you're gonna miss it. We're repeating it in Wallingford in September. Maybe see you then!

Don
Posted by Paul Sweum, Bellevue, Washington | Jul 30, 2009

I can't make this one due to a job commitment...I'll see you at the September version of this!!!

Your indexer and hyphenation consultant with a smile!
Posted by Don Crawley, Seattle, Washington | Jul 30, 2009

And I'll see you on Friday on the light rail.
Posted by Rebecca Little, Bellevue, Washington | Jul 30, 2009

Sorry I no-showed. Got stuck on the I-90 bridge closure. Bummer deal. Alas, I signed up for your Sep 3rd event in Wallingford. Nice to have a back-up. (~:
Posted by Don Crawley, Seattle, Washington | Jul 30, 2009

I heard about I-90. Sorry you got stuck in that. I look forward to seeing you in September!

Don
Posted by Josh Huisenga, Seattle, Washington | Aug 05, 2009

Don,

Your talk was great. Much of it is common sense, but I realized that I was letting many obvious opportunities for superb customer experiences slip through the cracks. Thanks for the extra focus and awareness on customer service. Very helpful.

Josh
Posted by Don Crawley, Seattle, Washington | Oct 23, 2009
To everyone who couldn't make it to "The Art of Customer Service" training in Burien last July, I'm presenting it again on Thursday, November 12 at the Valley View Library in Seatac.

Also, please help me spread the word by letting your friends and colleagues know about the workshop.

Comments from past attendees:
- "Great insight into the foundations and approach to great customer service...Don made everyone, including myself, feel very welcome." --Greg Griffen, Lone Eagle Digital
- "The Art of Customer Service" was well-worth my time and offers solid suggestions on how to be an authentic resource to your clients." --Julie Hall, MBA, Windermere Real Estate
- "Don was very approachable and helpful during the training. He knew the material well and seemed to personally be interested and into it." --Navid Mansourian, Facebook, Inc.
Here's a link for the new event: http://biznik.com/members/don-crawley/events/the-art-of-customer-service-ten-tactics-for-delighting-your-customers-1