Don Crawley

The Art of Customer Service: Ten Tactics for Delighting Your Customers

Attended

Hosted by Don Crawley in Seattle, Washington

Type: Educational Workshop
When: Thursday, September 3 10:30 AM to 11:30 AM

Members:

Free

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Event description

Customer service would seem to be so simple, yet every day we encounter many examples of lousy customer service. Often, the people who deliver lousy customer service don't realize that's what they're doing. In this 60 minute seminar, author, speaker, and trainer Don R. Crawley will share ten tactics you can use immediately to delight your customers. Just as importantly, you'll learn some of the major customer disservice traps and how to avoid them.

Who should attend: Small business owners and managers, customer service reps, help desk staff, sales personnel, and anyone who deals with customers.

What you'll learn: The three foundational qualities you must have in order to deliver outstanding customer service, the basics of emotional intelligence to help you manage your own emotions and influence the emotions of others, ten immediately useful tactics you can put in place to delight your customers.

Your presenter: Don R. Crawley is a veteran author, speaker, and trainer who has taught customer service skills to clients as diverse as Discover Card, Facebook, and the State of Washington. He is the author of the forthcoming book, "The Compassionate Geek: Winning Customer Service Strategies for I.T. People". This presentation is a condensed version of his one and two-day seminars on customer service.

The Venue: This is in the Mosaic Coffeehouse Den in Wallingford. Great coffee and wonderful treats are available in the coffeehouse.

10 Bizniks attended this event

Brenda Keomany

Bookkeeper/QuickBooks Trainer

Seattle, Washington
Howard Howell

Sales Consultant

Seattle, Washington
Jeffry W. Myers

Inspirational Speaker and Professional Photographer

Seattle, Washington
Julie A. Hall, MBA

Associate Broker

King County, Washington
Katie Beck

Espresso Vending (Virtual Barista)

Seattle, Washington
Christopher Hunt

Banker

Seattle, Washington
Connie Sugahara

Account Executive

Seattle, Washington
Garry Kersten

Training Services

Bellevue, Washington
Greg Griffen

Sales Representative

Seattle, Washington
Rebecca Little

Green Marketer -- Text Message...

Bellevue, Washington

Discuss this event

Posted by Don Crawley, Seattle, Washington | Jul 15, 2009

Our Burien event is full, so we're doing it again, this time in Wallingford. Hope you can make it!
Posted by Tamara Atchison, Renton, Washington | Aug 25, 2009

Will you be doing it in Burien again?
Posted by Don Crawley, Seattle, Washington | Aug 25, 2009

Hi Tamara,

That's certainly a possibility, but I'll probably present it in several other locales before returning to Burien. If you register at www.doncrawley.com, I'll be sure to let you know of upcoming seminars.

Thanks for asking!

Don
Posted by Jeffry W. Myers, Seattle, Washington | Sep 05, 2009

Don's event was exceptionally valuable, organized, and presented with purpose and passion! I recommend it highly...or anything else he leads. jeffry w. myers
Posted by Don Crawley, Seattle, Washington | Sep 05, 2009

Thanks Jeffry. It was a pleasure to work with you.
Posted by Don Crawley, Seattle, Washington | Oct 23, 2009
To everyone who couldn't make it to "The Art of Customer Service" training in Wallingford last September, I'm presenting it again on Thursday, November 12 at the Valley View Library in Seatac.

Also, please help me spread the word by letting your friends and colleagues know about the workshop.

Comments from past attendees:
- "Great insight into the foundations and approach to great customer service...Don made everyone, including myself, feel very welcome." --Greg Griffen, Lone Eagle Digital
- "The Art of Customer Service" was well-worth my time and offers solid suggestions on how to be an authentic resource to your clients." --Julie Hall, MBA, Windermere Real Estate
- "Don was very approachable and helpful during the training. He knew the material well and seemed to personally be interested and into it." --Navid Mansourian, Facebook, Inc.
Here's a link for the new event: http://biznik.com/members/don-crawley/events/the-art-of-customer-service-ten-tactics-for-delighting-your-customers-1