Would appreciate your opinions and insights!

Dear industry experts

The Customer Experience Board (CEB) of the Chief Marketing Officer (CMO) Council is looking to assess how service invention is boosting customer retention in the telecommunications, wireless, satellite, cable and ISP industries.

This valuable assessment investigates the myriad strategies that today's service providers are implementing in order to retain, grow and monetize their customer base.

It takes about 20 minutes of your time and we will share the findings with you on completion of the report. All responses are kept confidential.

http://www.customerexperienceboard.org/industry-audit.php

Please feel free to email me at ndevonshire@globalfluency.com with any questions.

Kind regards, Netty Devonshire