I use this today and many other variations:
To empower individuals with a commodity that enhances their unique personal expression of identity.
What we buy is a symbolic expression of our inner and/or external dual function of identity.
I'm developing a sales philosophy for new representatives. I would appreciate any suggestions. What's your sales philosophy?
I use this today and many other variations:
To empower individuals with a commodity that enhances their unique personal expression of identity.
What we buy is a symbolic expression of our inner and/or external dual function of identity.
Thanks John!
Care. Help. Ask. Listen. Feedback.
Hi Arthur. Great topic.
There are three key elements to a sales process that will proceed results, consistently.
First, extensive and thorough product knowledge. Second, excellent inter and intra personal communication skills. Third, the salesperson must buy into what she/he is selling.
I think that a sales philosophy is much more than just a vision, mission or purpose statement. It is really a statement of values. It should include such things as how you will treat your clients, associates, referral partners, etc. Ours includes such statements as putting people ahead of profits, doing the right thing, because it's the right thing to do, realizing that all businesses have problems; all problems have solutions, etc.
A Sale is a commercial transaction. Philosophy, as defined in the dictionary is the study of the fundamental nature of knowledge, reality, and existence. This makes it a pretty cut and dry, nitty gritty stuff. Things that have been mentioned by Richard are very important, however, those fall more in the area of organizational culture and character rather than sales philosophy.
A Sale is a commercial transaction. Philosophy, according to the dictionary is the study of the fundamental nature of knowledge, reality, and existence. This makes it a pretty cut & dry, nitty gritty stuff.
To sell consistently, you need to have a well-defined system, a mechanism, not just a concept.
What has been pointed out by Richard and John is very important, however, falls in the area of organizational culture and character.
One thing I have done in the past that had productive results was this...
Had a the seller write a personal mission statement.
Regards, Howard
My purpose behind developing a sales philosophy is to give some direction and intention behind the efforts of sales people that I am responsible for training and developing. One mission and one philosophy behind what they are doing should help I feel. Organizational culture is more what I am trying to establish. Unfortunately I can't take a new recruit and give them complete product knowledge. I need to give them confidence and direction. I feel this comes from knowing who you are, and what you are doing in the market place. Old statements like "saving you money" or solving problems" just don't tell enough of the story and my message gets lost.
Here is what I created. Tell me what you think. ACCPC has a sales goal for each merchant. As an ACCPC representative your goal should be to find a way to help your merchant and become a partner in their business. This goal can be achieved by identifying your customers’ needs and future sales and organizational goals. As an ACCPC representative you must establish yourself as a part of your community with a vested interest in the overall success and well being of your community. Merchants see this participation as caring and helping them directly. You will need to see it the same way.
Arthur. I like what you wrote. Think about adding something around "building trusting long-term relationships".
Also, keep these three ideas mind about corporate culture. Make sure there are no conflicts.
Arthur,
This says it all for me:
I feel this comes from knowing who you are, and what you are doing in the market place. Old statements like "saving you money" or solving problems" just don't tell enough of the story and my message gets lost.
Thanks for the feed back everyone. This has been helpful for me.
Arthur, There are great ideas suggested above. Your points are also valid. To the extent that I understand your business, it is a competitive and challenging area of sales . I like what you have come up with. However, you must add HOW.
In sales or in life, no one can give anyone product knowledge, confidence or direction – these must be strived for and obtained by one's own efforts. However, as their guide you need to show them how can they get these.
I'm a strategy wonk so I tend towards making sure that the sales force knows the strategy and is selling on its merits. If you're a nicher, are they calling on the intended market. If you have a differentiated product, do they understand that and know how to sellits value.
Thanks Nadir, teaching product knowledge has been the most difficult. I have been reading Drive by Daniel Pink lately. He has an interesting model that I will apply to my training technique. I'm going to start assigning homework. They will need to perform some type of industry research and come back to the next meeting with what they have found out and we will discus their findings as a group. Any part of the industry will do. Richard specific strategy is a tough one. By nature they are all independent reps. I try to teach an idea and let them develop the strategy to get the message to the market. Our product fits many places; some better than others. They need to find that out for themselves though. With credit card processing accounts if you can get an account you should go and get that account. I don't want to cloud them with my industry prejudices.
Arthur, Homework assignments are an excellent way to manage specific area of training and development at specific stages of a salesperson'e development. These can also provide you accurate feedback as to their progress.
Today, a great deal of technology is available that makes it possible for a sales manager to provide frequent, even ongoing support without having to drag everyone in for a meeting.
Every salesperson, by definition wants to close more sales - what they really need is specific information on how to figure out when to do what.
I always told my salesperson to stop overdoing things. All i want them to do is simply
Meet your customer's expectation JUST a little bit above exepectation All the Time
Consistency is the most important element in my company sales philosophy