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Avonelle Lovhaug
Avonelle Lovhaug
Professional Software Developer
Shoreview, Minnesota
Posted by Avonelle Lovhaug, Shoreview, Minnesota | Mar 15, 2008

Subscribe to Business networking tips and resources Hopelessly bad with names and faces

I recently attended a networking event, and introduced myself to one of the other participants. Later on, as we went around the room introducing ourselves and talking about our businesses, I realized I had met this person a month previous, and had spoken with him for several minutes about his business!

Ugh.

I really struggle with retaining names and faces. Of course, because I know this I get nervous which just makes the situation worse. I'm so happy when I attend an event where they have name tags - I stand a much better chance of at least remembering someone's name if it is right in front of me. But in this case, even that probably wouldn't have helped me. His name didn't ring a bell for me - just his business.

Does anyone have any suggestions for good books or articles that helped them with this problem? If this keeps up, people will start to believe those stereotypes about software geeks and their poor people skills!

Thanks!

22 Bizniks have posted replies

  • Dick Carlson
    Posted by Dick Carlson, Columbia, South Carolina | Mar 15, 2008

    I've tried lots of books on this, and as a faux-geek I share your pain.

    All I can say is that you're not the only one, and most of us understand and don't really take offense. We do the same thing to others over and over. My wife loves to call it a "senior moment". (Which she can do, as she's only a couple of years from retirement.)

    I've tried that trick where if he's Mr. Behr and he owns a toilet factory, you picture him sitting on the commode in his bare bottom, but there can be dangerous implications when you meet the next time.

  • Avonelle Lovhaug
    Posted by Avonelle Lovhaug, Shoreview, Minnesota | Mar 15, 2008

    Dick - thanks for the encouragement, and the humor! I'm so glad I'm not alone in this. Not only can I not remember names and faces, but I find myself saying things at these events that later on probably did not present me in the best light.

    My inclination is to stay in my office and write code, but I realize that over the long term that cutting myself off from people isn't a good solution. So I keep attending events and meeting people. But I would like it a lot better if I didn't feel like I had made so many mistakes afterward.

  • Judy Dunn
    Posted by Judy Dunn, Seattle, Washington | Mar 15, 2008

    Hey, Avonelle. This is such a common problem—for most of us, I would suspect. I actually know someone who has that medical condition where they don't recognize people they have just met or have even known a long time. Now THAT would make networking a nightmare!

    I try the association game, as Dick mentioned, when it works. Otherwise, I'm much more apt to remember if I see the name in print, as on a name tag. My husband (and business partner) is much better at faces. So, between the two of us, we usually do okay. I either remember from the name if I've seen it in print or he relates the face to a name.

    You are not alone!

  • Avonelle Lovhaug
    Posted by Avonelle Lovhaug, Shoreview, Minnesota | Mar 15, 2008

    Judy - it is such a relief to hear this is not just a problem I alone am afflicted with. And as you correctly pointed out, it could be a lot worse!

    Thanks!

  • heather parlato
    Posted by heather parlato, Los Angeles, California | Mar 15, 2008

    this happens to me all the time, i'm more concerned with being polite and the name goes in one ear and out the other.

    instead of just saying "nice to meet you" try adding their name on to it at the end. instead of just having heard the name, you'll have said it, associated it with their face, and thought about it for a minute. i have found this to work for me, though it doesn't work all the time, it helps a lot.

    funny thing is, on the flipside, i never expect anyone to remember a name like "heather." ha!

  • Avonelle Lovhaug
    Posted by Avonelle Lovhaug, Shoreview, Minnesota | Mar 15, 2008

    Thanks for the tip, heather!

    With a name like Avonelle, I'm pretty flexible and forgiving for when it comes to remembering it or how it is pronounced. Of course, my problem is I can't remember even relatively easy names like "Bob" or "Jane"!

  • Michael Halligan
    Posted by Michael Halligan, San Francisco, California | Mar 15, 2008

    I've got a friend who seems to have no visual memory when it comes to faces. When he meets somebody new, he takes their picture with his cell phone, and (if they give him a card) writes the picture # on the card, as well as a sentence or two about how they met and context as to why he wants to remember them. He explains the picture with "I'm bad with faces, do you mind if I take your picture?"

  • Judy Dunn
    Posted by Judy Dunn, Seattle, Washington | Mar 15, 2008

    Oh, Michael, that's great. This friend of yours obviously has some great coping skills.

    I had never heard of this before I met this woman in my writer's group. Her son has it, too, and he works at a car dealership on the maintenance side. He will collect someone's keys, talk to them and then when their car is ready, he has no idea which person in the waiting room it is. Puts our minor memory glitches in perspective, doesn't it?

  • Avonelle Lovhaug
    Posted by Avonelle Lovhaug, Shoreview, Minnesota | Mar 15, 2008

    Michael - I'm impressed with your friend's ability to take pictures of people without coming off as a stalker! I've thought about taking pictures of people for a different reason (I'm using Xobni with Outlook and it will show a picture of everyone you communicate with via email), but I was afraid that people would start wondering about me.

    I'll have to think about whether or not I can carry that off!

  • Nancy Juetten
    Posted by Nancy Juetten, Bellevue, Washington | Mar 16, 2008

    Here's a fun tip that works well for remembering names and faces. When you meet someone new, focus on their face and try to come up with an adjective that starts with the same letter of the person's first name.

    Then, you can be thinking, "That was Savvy Susan or Entreprenuer Ed or Physical Therapist Pam. You'd be amazed how well this works. Try it and see.

  • Suzanne Melton
    Posted by Suzanne Melton, Seattle, Washington | Mar 16, 2008

    I have the same problem with remembering names and I'm even a Dale Carnegie graduate (one whole session teaches the class how to remember names).

    This isn't the exact situation you find yourself in but maybe you can modify: I am currently in two or three meetings a week with people I'm meeting for the first time. If it's a small group, I write each person's name in my notebook and, when I return to my desk, I look them up in the corporate address book. I add them to a spreadsheet noting their full name, department, position, and how I met them or why they were in the meeting.

    In meetings of more than 15, I note the names of the six people who contribute the most and do the same lookup when I return to my desk.

    If you exchange business cards, maybe you could write some memory triggers on the backs. Would probably look better than taking notes in a small notebook or using a digital recorder.

    When I attend a Biznik event, I try to take a printout of who else will be there so I can associate each person with their picture.

  • Avonelle Lovhaug
    Posted by Avonelle Lovhaug, Shoreview, Minnesota | Mar 17, 2008

    Nancy - I like your suggestion. Now, if I can just remember to do it!

    Suzanne - I have found that I typically do better in meetings, because I am pretty good about taking notes, and I do make sure to note the names of the attendees. However, I haven't taken it to the next level like you have (tracking the names of people you have met in a spreadsheet is an interesting idea!) I find it harder to deal with networking meet 'n greet type of events, because I find it hard to stand and take notes at the same time.

  • Arthur Torelli
    Posted by Arthur Torelli, Seattle, Washington | Mar 17, 2008

    Thanks for all the good ideas everyone. I too am terrible with names. I can't say I've tried everything but I don't like forgetting when I know I've met some one before. Art T.

  • Melissa Wadsworth
    Posted by Melissa Wadsworth, Seattle, Washington | Mar 18, 2008

    I have friends who never ever forget a face no matter how short the interaction. I, on the other hand, have trouble putting names to faces, although once I know who I'm talking to I remember every thing we talked about the last time we met. I actually wrote about remember names in my book "Small Talk Savvy." I got some great input from people who excel at remembering names. A few pointers: try to be fully present when you're introduced (rather than worrying about what you're going to say next). If you've forgotten their name even before the conversation is over, just politely admit to your mind-like-a-sieve and ask them again. You can also use your own interests and points of reference to remember the name. If you're introduced to a "Bob" and know a guy named Bob just say to yourself "Bob, like my friend from high school." If you meet a Maria, and love the song from West Side Story, think to yourself, "Maria like the song," or Ty like baseball great Ty Cobb. You could assign a definition to the name: Lily is the flower, Diana is the Greek goddess. Some people like to use rhymes that connect the name with what the person does: Brad the restaurant comrade, Sue the cosmetic guru. Of course, having said all this, you can also just embrace this personal foible (as you've read, many of us suffer from this) and be sure to make the other person feel at ease and enjoy your conversation. That's what they'll remember, not that you forgot their name.

  • Colleen Johnson
    Posted by Colleen Johnson, Ruther Glen, Virginia | Mar 19, 2008

    Wow! Like you Avonelle, I am horrible with both names and faces. My husband is terrific with both. He can bounce into someone from 14 years ago and remember everything about them. It's incredible. I wish I had that ability.

    I've never read any books on it. I've excepted the fact that this just happens to be something I'm not good at. I do have a trick. It's going to sound silly but somehow I can pull it off. I am extremely vague but overly polite and enthusiastic when speaking. For instance, if someone is saying hi to me or waving, I will say something like, "Hey, how are you?" or just a real happy "Hello". The only time I've tripped up on the vagueness is when I am with someone else and will need to introduce. I'm dead if that occurs.

  • Avonelle Lovhaug
    Posted by Avonelle Lovhaug, Shoreview, Minnesota | Mar 19, 2008

    Arthur - I'm glad it isn't just me who has this problem!

    Melissa - thanks for the suggestions. I've got some events coming up - I hope to put some of this advice into practice!

    Colleen - isn't it aggravating when something seems so easy to some people and yet is so difficult for ourselves? It probably isn't as effortless as they make it seem, though. Hopefully I'll be able to implement some of this great advice so that I can be one of those people that others envy!

  • Molly Gordon
    Posted by Molly Gordon, Suquamish, Washington | Mar 25, 2008

    Hi Avonelle,

    I used to be pretty good with names and faces, but not so much anymore.

    One strategy I use when I am leading a workshop is to use the person's name as soon as I hear it. So if people are doing introductions or check-ins, at the end of their statement, I'll say something like, "Thanks, Avonelle. It's great to have you here."

    I make eye contact and just spend a second or so really being present to them.

    I also am quick to ask someone to remind me of their name if I have forgotten it.

    This almost always works, and the few names I get wrong or forget are readily forgiven because people can see I am paying attention to each individual.

    I can get names right in a room of 50 people, but a week later I haven't a clue who they are. I can forget a friend's name, too! In those situations, I just bust myself to save everyone discomfort. I'll say something like,

    "I sure hope you remember your name, because I've managed to forget it."

    "I know we've met, and I haven't a clue where. I'm Molly. And you are...?"

    Being upfront and okay with my memory lapses seems to make everyone feel good.

  • Rachel Whalley
    Posted by Rachel Whalley, Seattle, Washington | Mar 26, 2008

    Funny, I usually have this problem in the very short term. Often I will hear someone's name and forget it before we even end our conversation.

    I find I have to hear someone's name twice or three times, and repeat it back at least once before I'll retain it. Luckily, I can usually work that in during a 10 minute networking chat. If I have less time than that, yeah, I'll likely forget that person's name, but I'm encouraged to think they've likely forgotten mine as well, and will therefore understand if I have to ask for a reminder.

    I love Molly's suggestions for ways to smooth over the name-blank moment. My method is much more blunt: Whether it's only been a few minutes or many days since we met, I'll say, "I'm sorry, can you tell me your name again?"

    I find people treat this as very normal, especially in a networking situtation. And in fact, sometimes it seems to convey that I'm actually paying attention, not just glad-handing and blindly passing out cards without a hint of Presence.

    One nice thing about Biznik is it gives me more information and behavior to help me remember someone. If I meet someone at an event and they've done anything on the site, like start a forum post (!), I'm so much more likely to retain their name and their profile picture in my head.

  • Avonelle Lovhaug
    Posted by Avonelle Lovhaug, Shoreview, Minnesota | Mar 26, 2008

    Molly and Rachel - thanks for the suggestions! Hopefully I will do a better job of remembering people's names (and not feel so bad about it when I don't).

    Now, if I could just figure out how to remember that I met them in the first place, so I don't reintroduce myself a second and third time!

  • Jennifer Manlowe, PhD, CPC
    Posted by Jennifer Manlowe, PhD, CPC, Seattle, Washington | Apr 15, 2008

    “A person’s ability to grow and succeed is largely related to their ability to suffer embarrassment.” ~ Doug Engelbart

    Checkout the very interesting Oliver Sacks book, THE MAN WHO MISTOOK HIS WIFE FOR A HAT

    Sacks also struggles with facial-recall as does his friend, the famous primatologist, Jane Goodall. Goodall speaks about this in REASON FOR HOPE: A Spiritual Journey.

    So know that you're in good company!

    I spoke about this very issue in my latest article for Biznik called MAKING THE MOST OF YOUR PROFESSIONAL SEMINARS. People who like the challenge of overcoming awkwardness will probably make it as an Indie!

    http://biznik.com/members/jennifer-manlowe/articles/making-the-most-of-your-professional-seminars-0

  • Avonelle Lovhaug
    Posted by Avonelle Lovhaug, Shoreview, Minnesota | Apr 16, 2008

    Jennifer - thanks for the encouragement and advice!

  • April Davis
    Posted by April Davis, Montpelier, Virginia | Apr 16, 2008

    Many people seem to have problems with remembering names, even when they seem to have similar interests and connect. It just seems to be one of the difficulties of meeting a lot of new people.

    Maybe not a good solution, but when in groups, I tend to keep quiet when I have been at the networking event for a while, unless I know I have something new to say.

    Once, I was in a group that was talking about Hurricane Katrina. One person said that she had been to Louisiana to check out the damage. I almost said that I have family there, but kept quiet. Later, I realized this same person who who I had talked to about having family in Louisiana a few hours before! Now that would have been a disaster! I am glad I kep quiet.

    April Michelle Davis

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