Sending flowers,gifts on special occasions is a way to let your customers know that it's not the business alone which connects you.It gives a feeling to clients that they matter and are important to you.These small gestures go a long way in building trust,respect amongst each other and more importantly earning goodwill.
Business or no business,I make sure that i send greetings to all my previous/present clients and the persons whom i know on the eve of New year without fail. More than anything else,it feels good to connect with people whom you knew/know on important occasions.

