Seattle Community

<span class="provip_member_name">Dan McComb</span>
Dan McComb
Filmmaker (Biznik Cofounder)
Seattle, Washington
Posted by Dan McComb, Seattle, Washington | Jul 06, 2009

Subscribe to Community-wide general discussion Further reading... what do you think?

OK everyone, here's your chance to weigh in on an important issue: how Biznik can continue to grow and generate revenue in a way that works for everyone. We tried an advertising experiment more than a year ago that taught us an important lesson: advertising doesn’t work on social networks. At least not on this one (MySpace, which just laid off 400 people, is another luminous example).

We’ve been thinking about this, and have decided that on articles, many of you may be interested in further exploring the topics of articles that get your attention. So yesterday we deployed an experiment - we’ve added a list of books that are relevant to the topics covered in the articles. These link you to Amazon, and if you purchase the book, Biznik collects a 4-6 percent commission.

We don’t want to clutter up the interface unnecessarily, especially for something that simply doesn’t work. So we’ll be listening to your feedback, as well as watching closely to see whether members like you are actually following the links and completing purchases, which of course, is the only way it will be worthwhile to us to continue. Check out an article or two and let me know what you think. Intrusive? Helpful? Relevant?


48 Bizniks have posted replies

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  • Bob Dunn
    Posted by Bob Dunn, Seattle, Washington | Jul 06, 2009

    Great idea, go for it. I am all for making Biznik survive and thrive. And if this is might be one solution, it's worth a try!

  • Linda Jensen
    Posted by Linda Jensen, Tumwater, Washington | Jul 06, 2009

    Biznik provides the information and puts in the effort to research books and provide that information to members FREE.....why not take an affiliate commission via Amazon?

    Makes sense to me. I want Biznik to be profitable and be a social media player for a long time to come.

    Go for it!

  • Judy Dunn
    Posted by Judy Dunn, Seattle, Washington | Jul 06, 2009

    If we are going to buy a business-focused book anyway, why not get it through the Biznik site and give you guys the affiliate commission? Makes sense to me. I think it's a great idea.

  • Richard Geasey
    Posted by Richard Geasey, Bellevue, Washington | Jul 06, 2009

    Many Biznikers are authors and have books listed on Amazon (I do). It would quite likely be the case that the books listed next to an article would not be your own but a competitor's. Why would I want that? I post the article and a competitor gets a sale and Biznik gets the commission? I think not!

    Now if there is an option to have a person's own work displayed and Biznik gets the commission then I have no problem with that. Those that don't have any vested interest that's up to them.

    The data feed from Amazon is a pretty blunt instrument, however it should not be particularly difficult programatically for a person who does have an Amazon product to provide the information and have it merged with Biznik's associate code.

  • Dan McComb
    Posted by Dan McComb, Seattle, Washington | Jul 06, 2009

    Interesting idea, Richard. We currently don't accept a data feed from Amazon - all of the titles in the list are ones I've selected myself at present (which is also not ideal). One of the options we're considering is letting Biznik members rate and review books that they've found helpful in their own business. Books that rise to the top based on member feedback would then appear on the list, so they would effectively be the entire community saying "we think these are great books." Would that address your concern?

  • Dennis Dilday
    Posted by Dennis Dilday, Everett, Washington | Jul 06, 2009

    I am in favor of any new ways to support Biznik and... Richard makes a good point. I too have a recommended reading list on my blog, with Amazon links and - in theory - income derived.

    Still, my list and yours wouldn't be the same, and I wouldn't care - your audience is so much larger anyway - giving people choices is a good thing.

    Also, having members rate books is good too. Not great, but good.

  • Linda Jensen
    Posted by Linda Jensen, Tumwater, Washington | Jul 06, 2009

    Dan,

    I love your idea of having Biznik members rating and reviewing books that they found helpful. Hopefully they will tell us the why too! I enjoy third party recommendations over a sales pitch.

    That could be a useful tool at a time there is information overload.

    Thanks!

  • Christine Ely
    Posted by Christine Ely, Seattle, Washington | Jul 06, 2009

    The main problem I see with this is exactly the same as the problem rating articles. Not enough people actually do it and the system is open to abuse. It would very much depend which books were being rated but you can see that there could be pressure groups forming and encouraging specific books to be rated highly. Not saying it's a bad idea... just that it may be open to apathy and/or abuse!

  • Bob Dunn
    Posted by Bob Dunn, Seattle, Washington | Jul 06, 2009

    I have to agree with Christine here, the rating system for articles is somewhat broken, and could see the book rating going in the same direction.

    I am still for the trial period. I think if Biznik needs to find some revenue to continue to thrive as they have, then options need to be looked at. I admire Dan for asking this feedback from the community.

    Also, I understand there are a lot of authors as members, and I can relate to the -- dare I say -- competition. But this isn't a perfect world, and there are probably not perfect solutions. It appears Dan has chosen some highly-rated, best seller biz books to feature. And we have to look at those as resources we may choose to buy or not buy. And the good news, if any of our books reach this plateau, they may also be featured.

    Okay, I know I probably have just opened another can of worms : )

  • Rick Anderson
    Posted by Rick Anderson, Edmonds, Washington | Jul 06, 2009

    There is no free lunch. Biznik needs to be profitable in order to continue. Obviously it means you need a revenue stream. I don't think there is anything wrong with Biznik getting add or affiliate revenue.

    I wasn't around a year ago so I don't know what failed but you might consider a way to let us advertise to each other. I would consider some sort of PPC add on this site. It wouldn't have to obtrusive or garrish.

  • Dan McComb
    Posted by Dan McComb, Seattle, Washington | Jul 07, 2009

    Hi Rick, We've got the promotions feature, which features your promotions throughout the site when you are a Supporting Member, that functions as a way for you to advertise on the site. The problem (from the perspective of the person posting the promotion), of course, is that people are pretty savvy about ads, don't like them very much, and rarely click on them. It remains to be seen whether the Amazon affiliate thing will work any better, which is why we're calling it an experiment rather than "hey check this out! buy buy buy!"

    Our goal is to provide you with tools that actually work, that people here won't find annoying, and that take us all forward in our goal of creating thriving, sustainable businesses that are fun to work in.

  • Mark Combs
    Posted by Mark Combs, Fernandina Beach, Florida | Jul 07, 2009

    2 cents worth... Hey, consider the economy and pick up both Lincolns, even if they are copper.

    The bottom line here is revenue generation and it sounds as if this idea is a "give it a shot... what can it hurt?" adventure, with no real indicator that it will move the needle significantly.

    One thing that we know as a viable source of cash flow is the involvement level of the membership. I think Biznik is a sleeping giant and Jack is still walking around town pulling the family milk cow on a rope.

    Question: % wise, how much of the membership is ACTIVE on the site on a weekly basis or beyond the first week of having carved out a page? (most of these people had a promising spark and we as members who want to see the site thrive, have to find a way as a group to fan those flames better).

    Question 2: % wise, how many of those members that ARE active fall into either of the two revenue generating categories? (we've got to get these people into active-paying status some way... some how)

    Question 3: (three parter, sorry) What can be done to retain the highest % of top level members? What can be done to entice/tempt (okay, encourage) entry level members to move into the top level category? What can be done to snag NON-paying members to salivate over the possiblity of becoming a entry level paying member?

    Surely with the amount of NASA-Level smarts that bounce around Biznikia on a daily basis, a clever marketing promotion can be contraptionalized that would kick a few small pebbles down the mountainside in hopes that scads would miss their buddies and follow.

    I've got $15 more a month that says someone can come up with an offer that will jump me into supporting member status by Aug. 1st and give me a carrot to dangle in front of the non-paying members of my networking group.

  • Rick Anderson
    Posted by Rick Anderson, Edmonds, Washington | Jul 07, 2009

    Mark - that's easy. Google "Seattle area residential architect" and my Biznik profile comes up on the first page. That's out of hundreds of Seattle area residential architects with some sort of web presence.

    That is absolutely worth 15$ a month.

  • Mark Combs
    Posted by Mark Combs, Fernandina Beach, Florida | Jul 07, 2009

    Rick,

    Thanks for that insight and I'm going to give it some sincere consideration.

    In my case, most people who are searching for an Aflac representative will go directly to Aflac.com and meander thru the maze to find a contact.

    Nonetheless, your point is solid value if it moves the member to or near the top of the Google-heap.

  • Dan McComb
    Posted by Dan McComb, Seattle, Washington | Jul 07, 2009

    Great points you guys. And Mark, I fundamentally agree with you: this at best will generate a relatively insignificant amount of revenue compared to memberships.

    To answer your specific questions:

    1. We measure activity monthly, and currently 18 percent of the members log into the site at least once a month. Of paying members, the figure is much higher - 73 percent of them were active in past 30 days.

    2. Currently, 4 percent of Biznik's 31,000 members have opted for one of the paid levels.

    3. Great question. If I had the answer we'd have deployed it by now, but we are working on a number of things. I've listed some of them below.

    -- paid members only events

    -- a significant change to the membership levels that we'll be announcing later this summer

    -- better quality events with names you'll recognize (famous authors - we already have one in the planning stage that we'll be announcing soon) to attract more first-time members to Biznik events and give paid members reasons to keep coming back. We just hired Banu Sekendur to help organize and stage these events. We'll be pricing them approximately as follows: $50 to attend for free members, $25 for supporting members, $40 for Active members - OR you can upgrade to get the discount when you RSVP (which will be a no-brainer given the quality of the events)

    --and something special that we've just invested several thousand dollars on, which will be a surprise that will arrive in the mailbox of all paid members later this summer. It will be extra special for supporting members.

    Great questions, thanks for asking them.

  • Christine Ely
    Posted by Christine Ely, Seattle, Washington | Jul 07, 2009

    I still believe that there has to be a better business model than one where 4% of the users support the other 96%. I'm grateful to Dan for giving us the data as it gives us all something to think about. But the model is wrong. I don't know yet what the answer is but it has to be bigger than this. JMHO.

  • Mark Combs
    Posted by Mark Combs, Fernandina Beach, Florida | Jul 07, 2009

    Hmmm... I don't wanna go all Beautiful Mind here, but 4% surprised me.

    If we could find a way to move that from 4% to 5%, that would be a 20% increase in revenue (assuming that the same breakdown between levels followed pattern as membership increased)

    And... and... and... I'm going to have to break open a fresh box of Fruit Loops and clear off the kitchen table to get these numbers to really add up, but I think that's only 310 people out of about 29K

    Color me optomistic, but I think I can deliver 5 of those people for ya by the end of August.

  • Dan McComb
    Posted by Dan McComb, Seattle, Washington | Jul 07, 2009

    Christine, The model we're using certainly needs improvement. But we're deeply committed to providing value to free members, because many entrepreneurs have a tremendously difficult time staying in business. Starting a business is a very expensive undertaking, and everybody's got their hand out. We'd like to provide a lot of value for free - and even more when you pay.

  • Dan McComb
    Posted by Dan McComb, Seattle, Washington | Jul 07, 2009

    Hey Mark, send me your mailing address and I'll have a box of Fruit Loops in the mail tomorrow!

  • Jack  Young
    Posted by Jack Young, Bellevue, Washington | Jul 07, 2009

    I definitely want Biznik to be financially successful. I am a paying member and the first, obvious benefit is my web ranking going up, and then Biznik gives me 'excuse' to go out and meet people in person.

    I am a bit surprised by the 4% too. Maybe something can be done to encourage members to upgrade. I remember an experience in World Wraps fast food: I was going to order a small drink but noticed that the middle one is so much bigger than the small size and only cost a little more, so I opted for the middle one.

    Best, Jack

  • Christine Ely
    Posted by Christine Ely, Seattle, Washington | Jul 07, 2009

    Every 'Free' based system is ultimately supported by advertising. Free members get used to it whether it's on tv or facebook. The exception is when it's supported by a wealthy individual or an opensource group.

    So what about having selective advertising that only appears on basic membership accounts? Paying members still get all the benefits and advertising free access. Basic members get adverts!

  • Judy Dunn
    Posted by Judy Dunn, Seattle, Washington | Jul 07, 2009

    What a great discussion here. I, too, would like to see the a larger paid membership base. Bob and I see incredible benefits to being supporting members and that status, coupled with active participation in the community (both online and events) has resulted in a nice increase in clients. If the free members could realize how their investment is going to pay off, more of them might make the move.

    I am excited to hear that Dan and Lara are rolling out some new features for paid members. Perhaps they should also have some sort of campaign that has paid members actually talking specifically about what the benefits have been for them (social proof?). :)

    One thing that keeping a free level does, though, is expand and enrich the community and provide opportunities to meet more biz owners, who become workshop attendees, who may end up hiring you down the road, or partnering with you on a project.

  • Rick Anderson
    Posted by Rick Anderson, Edmonds, Washington | Jul 07, 2009

    Another thing the free level does is lower the barrier to entry. I wouldn't have even considered joining were there a fee. I didn't upgrade my membership untill after a couple of weeks of gradually percieving the benefit.

  • Christine Ely
    Posted by Christine Ely, Seattle, Washington | Jul 07, 2009

    I think 'Free' is great. But who is going to get upset by subtle advertising on the free accounts. Certainly not the paid members. And this is more than just a social networking site. It's a business networking site. Business people understand the economics of running a business.

    All those entrepreneurs who are struggling to survive have a great resource here which won't be harmed by a few well placed ads. If that helps to grow the site and add financial stability, it's a win / win situation for everyone.

  • Biznik Community Tech Support
    Posted by Biznik Community Tech Support, Seattle, Washington | Jul 07, 2009

    @Rick and @Judy: I surmise that the reason our paying member percentage is so consistent is because people have discovered the value of paying membership, rather than being told to upgrade.

    There is some value to under-promising and over-delivering, but I agree that we need to do a better job of elucidating the benefits of paid membership, specifically to non-paying members, and specifically at the moment they are interacting with something that would demonstrate the benefits of paid membership.

    Example: "I'm sorry, you cannot send another message for 24 hours because Basic level members are limited to 3 messages a day. Paying members do not have this limitation. Click here to upgrade now..."

    All it takes is time... and programmers... and clear-headed design...

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Members posting in this topic

  • Bob Dunn
    Specializing in WordPress
    Seattle, Washington
  • Linda Jensen
    Financial Planner
    Tumwater, Washington
  • Judy Dunn
    Website & Social Media Copywriter
    Seattle, Washington
  • Richard Geasey
    Local Search Optimization & Small...
    Bellevue, Washington
  • Dan McComb
    Filmmaker (Biznik Cofounder)
    Seattle, Washington
  • Dennis Dilday
    Wellness Chiropractic Care - Activator...
    Everett, Washington
  • Christine Ely
    WordPress Developer and Consultant
    Seattle, Washington
  • Rick Anderson
    Seattle area Residential Architect
    Edmonds, Washington
  • Mark Combs
    Inspirationalist / Motivational Speaker ...
    Fernandina Beach, Florida
  • Jack  Young
    Studio Owner/Photographer & Designer
    Bellevue, Washington
  • Biznik Community Tech Support
    Customer & Technical Support
    Seattle, Washington

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