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<span class="provip_member_name">Iskra Johnson</span>
Iskra Johnson
letterform design and illustration
Seattle, Washington
Posted by Iskra Johnson, Seattle, Washington | Feb 28, 2009

Subscribe to Community-wide general discussion Is Social Networking for business just koolaide?

I have a read many many suggestions for how to Improve Presence and Up the Traffic and multiply my brand in as many venues as possible. I'm taking it all on faith, following suggestions and testing it out. Aside from Biznik, which is clearly focused on connecting business to business and creating a virtual and face-to-face network, and which I have seen be effective, I have yet to hear a single story of how people have gained actual clients via Facebook or Linked In. And I would love to hear some! As somebody in some fairy tale said, "I want to believe!" I'm having fun, I like the feeling of swimming in some collective ether of optimism and connectivity, but as far as business, is there any Here here? Or are most participants assuming that it will be mostly intangible, and a long term investment, like when you do a mass mailing to 3,000 and five years later an art buyer calls and says, I found your mailer and I have a great job for you!


16 Bizniks have posted replies

  • Jennifer Manlowe, PhD, CPC
    Posted by Jennifer Manlowe, PhD, CPC, Seattle, Washington | Feb 28, 2009

    Sister Iskra,

    I love your questions and your honesty. Way to go by calling all of us out to "testify!"

    Here goes: I'm one example of someone who felt she did "everything right" the first 2 years of her business: tons of advertising in print and online, lots of article writing in print and online, book promoting (online), a free talk at the library, guest speaker in a friend's church and synagogue (not the same friend, and yet the 2 of them are friends), yellow book advertising, dex online, yada yada yada! I didn't start "succeeding" as euphemism for "earning more money" often said on behalf of "serving more clients," until I was coached by someone who had "walked the walk and shifted the talk." Okay, that was superbly corny and sloganeery; so scratch those last 7 words or so.

    Truth be told, until I "jumped ship"--breaking out of the SOLO part of the Solopreneurship--to get myself on dry land in face-to-face conversations with people who might be interested in my particular niche, nothing seemed to click.

    So you're right, online social networking is folly if it stays online. But, it is a beginning (and it can be a nice little bottle spray for parched plants like me) but it's not how the garden grows and continues to flourish through the seasons. Okay, I like that metaphor much better than the "walk the talk" one.

    It's like Obama said, "If we're going to have a changed future we've got to change the way we do business! It can no longer be about grabbing the most for me (and mine) by tricking others into giving what little they have for my sole profit. Change comes when we take actions that come from caring and nurturing our communities. It comes from being a contribution who profits others by offering service that reflects their soul." [Quote is cobbled together by my frame of reference when listening to Obama].

    Course, you could do what Kool-Aid inventor Edwin Perkins and his wife Kitty decided to do. When they invented Kool-Aid in Hastings, Nebraska they bested their predecessor -- a guy who sold a liquid concentrate called "Fruit Smack." The Perkins's reduced their shipping costs by removing all the liquid from Fruit Smack, leaving only a powder. This powder was named Kool-Ade. A few years later, it was renamed 'Kool-Aid', due to a change in U.S. government regulations regarding the need for fruit juice in products using the suffix "-ade". The Perkins's eventually moved production to Chicago in 1931 and Kool-Aid was sold to General Foods in 1953. The rest, shall we say, was...

    FYI: No need to go crazy corporate, just bring your particular stuff (you and your stuff, really) out in the open to places that most likely REALLY want what you have. You know, that stuff that we really will want and need to buy from you.

    P.S. Hastings still celebrates a yearly summer festival called Kool-Aid Days on the second weekend in August, in honor of their city's claim to fame. [see Wikipedia]

  • Iskra Johnson
    Posted by Iskra Johnson, Seattle, Washington | Mar 01, 2009

    Thanks for the detailed history of this evocative beverage, Jennifer. I of course was thinking more of Jim Jones, not that having a resume in the quiet graveyard of LinkedIn could ever lead to actual death...But seriously, all of these online networking sites are a huge industry now, and people spend a lot of time updating, friending, and linking. I have posted the question about LinkedIn and Facebook in several forums, and no one has ever offered an example of how they got actual work. One person suggested creating a business Facebook site, which may be the key there--so has anyone done that?

    I appreciate your emphasis on getting out the door and meeting people, which is what makes Biznik so different. For some industries, where the market isn't local, that isn't an option, and so these purely online venues become more tantalizing--and more disappointing when they seem to be purely a game of statistics and hits without purposeful contact.

  • Barry Hurd
    Posted by Barry Hurd, Seattle, Washington | Mar 01, 2009

    Iskra- great question.

    Social networking simply needs a target audience. This first means that you have to have a purpose to networking: it doesn't matter if it is real life or online.

    As a business: I have directly gained multiple clients from different sites, including Biznik, Linkedin, Facebook, Wordpress, ActiveRain, FastCompany, MyRagan, and Intuit.

    I have also found through social networking: half a dozen reseller partners, at least three vendors, an investor, an employee, about ten freelancers, and numerous media contacts... along with roughly fifty professionals that I refer work to (give and receive.)

    I also do a lot of research when I am networking. Before most Biznik events I have usually looked at EVERY attendees profile to ask four questions:

    1- What can I do for them?

    2- What can they do for me?

    3- Who can I introduce them to?

    4- Who can they introduce me to?

    In my opinion, to ask "is there any business here?" is not really a sustainable method of networking. Business networking is a very karmic method of give and receive.

    Another faulty mindset in business networking is typically thinking now vs future. Depending on the scale of what you are doing, many arrangements take great amounts of time. My typical contact requires ninety days to network with. If I am looking for an enterprise contract it is usually 6 to 9 months of relationship building.

    Social networking tools do not accelerate the growth of relationship. It does expose you to a better selection of prospective candidates that you must choose to cultivate over time (and planting the wrong seeds now will still produce little or no return.)

    With this in mind, I suggest anyone looking at these tools to really examine who they are reaching out to and why. Having a three and six month plan is essential, as you move people from introductions to friends.

    In the end, it is all about who you select to be in your inner business circle.

  • Kaya Singer
    Posted by Kaya Singer, Portland, Oregon | Mar 01, 2009

    Hi Iskra

    I asked those same questions at first but now I see it working. I have gained actual new clients from Facebook. People found me through their friends, they received my announcements, signed up for my online monthly Biz Tips off my website, did a free 30 minute strategy call with me and eventually signed up as a client. It really happens. Although you of course have to have a solid business with a good sales funnel and good customer service etc. In other words, the online marketing will bring potential clients to you but you still have to have quality products they want. :)

  • Iskra Johnson
    Posted by Iskra Johnson, Seattle, Washington | Mar 01, 2009

    Barry, I see that social networking is your area of professional expertise. And considering the number of sites you work with I can tell there is a lot more to this than I might have thought. It would be helpful to know a little more about the chain from posting a profile on a site to actually finding a client. (Although I understand this is part of what you are in business to share and so you may not want to do so here pro bono.)

    In my own business as an artist I am used to the portfolio model: your website is there, you advertise in a few targeted venues to a highly educated client base, and if they like what you do and need it they call. It's worked very well for many years and it continues to work, but I am looking ahead to a time when it might not.

    For many artists direct mail has become a disaster zone--whereas it used to bring a return of 3-10% it now often brings zero. And with the skyrocketing cost of postage you can be out easily $2,000 for this zero. Art directors at large agencies get 30-70 emails of artist samples or newsletters a day. It is one crowded little inbox. Artist AGENTS have been getting out of the business en masse, partly because no one wants to see their actual face to let them exercise their fabled selling skills.

    So in turning to the idea of social networking I'm intrigued by the soft sell aspect of it. Perhaps it's a way to cut through the limits of "You art director me Jane" to "We both providers of visual information, can we collaborate."

    And perhaps that is pie in the sky. I'm still not seeing how someone in my field gets from a profile to a connection to a project using these tools. I am thrill to hear of two people who feel they have had concrete results!

  • Kathleen Whalen MS AOM
    Posted by Kathleen Whalen MS AOM, Seattle and Lake Forest Park, Washington | Mar 02, 2009

    Thanks Iskra for asking this question.
    Barry and Kaya have given great responses.

    I too, have found clients through biz nik and love using the businesses within this network. The two cents I simply wanted to add was to mention www.Brooklynartproject.com as another more specific social networking site for artists. It is designed for artists to SELL their artwork more easily and network around the world. I have created wonderful connections through this site, and for example have referred friends in New York to an artist who creates custom mirrors in New York City. This is a great way for non-tech artists to get their work on view and possibly to have a blog as well. I am working mostly on BAP.com, twitter and biznik for my social media outlets for now.

  • Jon St.Marie
    Posted by Jon St.Marie, Seattle, Washington | Mar 02, 2009

    Biznik, Facebook, Twitter, mailers, etc., etc. - all great ways to get yourself out there but never forget the power of your greatest assset- YOU. Nothing beats face-to-face and your best sales tool is your individual, unique personality. People buy from other PEOPLE. I find Biznik the best way to expand your personal contacts - these will be the people who become your salespeople to their friends and aquaintences you'd never reach otherwise. JON_ Move Consultant

  • Justin Dagna
    Posted by Justin Dagna, Bothell, Washington | Mar 02, 2009

    Your mileage may vary, Iskra, but I have been very successful in getting new business through Biznik and have not even had a decent prospect through LinkedIn. Biznik has been successful enough that my wife/business partner and I are talking about using it to replace other networking venues that have generated about 30% of our business each year.

    Two of the people I got business from found us just by searching Biznik. The majority have been contacts we made at events, so doing the networking in person is critical. Some of the business is the result of a long period getting to know people, but we've had some meetings where a couple of phone calls later, we were working together.

  • Iskra Johnson
    Posted by Iskra Johnson, Seattle, Washington | Mar 02, 2009

    I gave Linked-In another once-over today and found this link to a blog: http://linkedinformarketing.com/how-to-close-100000-in-business-with-linkedin-using-4-quick-steps/ It looks completely exhausting, but there do seem to be some key pieces here to how to use it.

    Since you can't invite multitudes you don't know it appears one must join many groups and participate in the chatter, become an Expert, and perhaps submit to something called open networking in which you throw open the doors to the universe and spend the rest of your life communicating to them all:) Oy Oy Oy.

    Any more specific ideas from Biznikkers about how they have used Linked In? I will definitely look into the Brooklynartproject Kathleen! Glad to hear the Biznik face-to-face plan is working for many of you. For most illustrators I know this really isn't a practical way to reach their specialized audience -- which is why we are banging our heads against the wall with this online networking thing:)

  • Barry Hurd
    Posted by Barry Hurd, Seattle, Washington | Mar 03, 2009

    Iskra: I don't mind sharing information: here is a quick link to a Linkedin articles I wrote that helps identify some of the strategy that works for me.

    123 Guide to Linkedin

    Linkedin Applications- Finding Business with Linkedin

  • Iskra Johnson
    Posted by Iskra Johnson, Seattle, Washington | Mar 03, 2009

    Oooh, brilliant thank you!

  • Robert  Middleton
    Posted by Robert Middleton, Boulder Creek, California | Mar 03, 2009

    Hi Iskra,

    You said: "Glad to hear the Biznik face-to-face plan is working for many of you. For most illustrators I know this really isn't a practical way to reach their specialized audience."

    Face-to-face is powerful if you realize that all of those you meet are not necessarily your potential clients but people who can lead you to clients.

    You need to think of it as a process or game. You meet someone and then you send them something valuable such as an article "Ten Mistakes that Art Departments Make in Hiring Illustrators." You invite them to be on your regular eZine. You swap leads, etc. etc. You can't be passive - you must be proactive.

    I think the Biznick idea of linking online networking to face-to-face networking is beyond brilliant.

    Also I'd recommend that you pay Biznik $24 a month for extra services like the ability to promote on the site. This fee is miniscule compared to the possible return.

    Keep us posted!

  • Biznik Community Tech Support
    Posted by Biznik Community Tech Support, Seattle, Washington | Mar 05, 2009

    Hi Iskra! I think the power of social media and of Biznik in particular is the same as the "hook" in the old Pantene(?) ads from the 70's: "... and she told two friends, and they told two friends, and they told two friends..."

    The person you meet at a Biznik event may not be your eventual customer. However, they are a networker, they are an entrepreneur, they have contacts, and those contacts have needs.

    When you meet that person and make a personal impression on them, they are more likely to refer business to you in the future because, #1, you are a Biznik, and #2, they like you personally, and #3, they have seen what you can do.

    Networking is like creating your own personal sales force. You may not know 1,000 small businesspeople, but I bet Barry does. And if you meet him, make an impression on him, and he likes your work, then he may refer people in his network to you.

    "And they told two friends, and they told two friends..." etc, etc, etc...

    Such is the power of social networking, especially when it has the personal face-to-face connection that Biznik provides.

    At least that is my $0.02 (and part of the reason why I choose to work here!). - Christian

  • Biznik Community Tech Support
    Posted by Biznik Community Tech Support, Seattle, Washington | Mar 05, 2009

    Iskra, I just remembered an interesting conversation that we had in another thread that I think is related to our conversation here. Check it out:

    Face-to-face vs Virtual Friends

  • Iris Salmins
    Posted by Iris Salmins, Atlanta and Houston, TX, Georgia | Mar 11, 2009

    Hi Idskra,

    I met one of my largest clients because he sent me a message telling me he needed my services after he saw a question related to my business that I had posted in a group discussion area of LinkedIn.

    It is time consuming to pick up a phone and call people that you connect with to find out more about their businesses so that you can send them referrals that won't waste both parties time, but I try to do that at least a few hours a week.

    Even if you aren't connected it is easier to pick up a phone and tell a decision maker that you saw them on a social network than to do a regular cold call.

    Be well,

    Iris Salmins V.P. Sales and Marketing EJL and Associates Collection Agency for the Media Industry www.ejlandassociates.com Direct Line: 678-640-4896

  • Dennis Dilday
    Posted by Dennis Dilday, Everett, Washington | Mar 11, 2009

    I use Biznik. The other social networking groups that I belong to I joined because someone asked me to join and be in their network: my intention with the other networks is to direct traffic to my Biznik Profile, my blog, or my office website.

    I know it's lazy and it's not as effective as it could be. It reflects priorities.

This forum is unmoderated, but please keep discussion courteous and not too far off topic.

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