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Mark Silver
Mark Silver
Business Tenderizer
Portland, Oregon
Biztalk » Community-wide general discussion »
Posted by Mark Silver, Portland, Oregon | Dec 14, 2007

Subscribe to Community-wide general discussion URGENT- blacklisted! I need a referral

I'm in a little bit of a panic- it seems that somehow our domain, heartofbusiness.com, is getting blacklisted by some ISPs, and so emails, just normal, personal, individual emails to clients, are bouncing back.

Can anyone help us? I'm guessing some spammer hacked our domain somehow. Do you have a referral for someone who can help undue the damage?

You can contact me directly, send a private message, or use a carrier pigeon or smoke signals. Whatever you want, I need help.

Thanks!

Can working on your business nourish your heart?

7 Bizniks have posted replies

  • Neil Doherty
    Posted by Neil Doherty, Valdese, North Carolina | Dec 14, 2007

    This happened to me about 1 year ago. I signed up with a new web hosting company, and my e-mails (on the new site) started bouncing back...

    I checked the spamhaus(dot)org web site to check the IP address, and followed their instructions. I also called my hosting company and raised hell with them...

    The hosting company got right on it, it turned out that 1 company sharing the the host site was a spammer.

    But, between the spamhaus info and constantly calling the hosting company, it got cleared up pretty quickly...And, I have not had problems since then.

  • Mark Silver
    Posted by Mark Silver, Portland, Oregon | Dec 14, 2007

    Thanks, Neil- I'm checking it out now.

    Can working on your business nourish your heart?
  • JE Rubin
    Posted by JE Rubin, Miraflores, Lima Peru | Dec 16, 2007

    Hi: Mark

    I had the same experience six years ago and I was banned in certain search engines, I thnk that the best way to solve this problem is with your Hosting company tell them about what is going with your web site and If you can solve the problem then move to another web hosting company with a better services.

    Jerome

  • JE Rubin
    Posted by JE Rubin, Miraflores, Lima Peru | Dec 16, 2007

    Hi: Mark

    I had the same experience six years ago and I was banned in certain search engines, I thnk that the best way to solve this problem is with your Hosting company tell them about what is going with your web site and If you can solve the problem then move to another web hosting company with a better services.

    Jerome

  • Mark Silver
    Posted by Mark Silver, Portland, Oregon | Dec 16, 2007

    Hi Jerome,

    Thanks for that- others gave similar advice. Actually, a techie client of mine was able to track it down to a site called "phishtank.com" who had incorrectly identified a non-existent page on my website as a phishing page. After we applied directly to the owner of the site, he changed the status of our file, and I'm hoping it will clear off the no-receive lists.

    And then we're going to start looking to see if someone did/was able to hack into our site for phishing. <sigh>

    Just a part of it all. Thanks for responding to my urgent plea.

    Can working on your business nourish your heart?
  • Michael Muller
    Posted by Michael Muller, Montague, Massachusetts | Dec 16, 2007

    It's more than just that. My systems have recently been blacklisted by the blackhole list, and by barracuda, senderscore and spamhous because people who signed up to receive emails from my systems had dropped their email accounts without updating their website delivery settings, resulting in my server continuously hitting their now non-existant mailbox.

    Their host systems reported to their anti-spam system who shared that info with all their other anti-spam customers, resulting in a sudden blockage of hundreds of domains.

    Simultaneously, in an effort to thwart the sudden increase of spam due to the holidays, several anti-spam systems kicked their rules up a notch and now mandate that every mailserver IP have a valid RDNS record, and every mailserver have a PTR record and an abuse@ and postmaster@ account before they'll whitelist the domain.

    In addition, Yahoo has been real bad about greylisting almost every domain until deemed safe. Read about it here:

    http://www.ahfx.net/weblog.php?article=107

    Comcast uses the SenderScore system which has a "best practices" page:

    http://sendersupport.senderscore.net/bestPractices.php

    It's getting tougher and tougher to run a bona fide mailserver these days.

  • Mark Silver
    Posted by Mark Silver, Portland, Oregon | Dec 16, 2007

    I hear you. I use aweber.com for my autoresponder, because they handle all of that, thankfully.

    What was happening for me was that my personal emails were bouncing, and we had to track that down in a hurry.

    And, of course, my tech client tells me that while it's a royal pain to manage all of this, he says that it's 10000% better than having to deal with the true amount of spam that is out there.

    Evidently someone like me, who gets a 100-200 spam a day, is only getting a small fraction of actually makes it through the larger system. I can't imagine what I'd do if I was receiving 10000 spam a day...

    Still, all in all, can you imagine the cost if we had to hand-write individual notes, and send them out by horse and carriage?

    Can working on your business nourish your heart?

This forum is unmoderated, but please keep discussion courteous and not too far off topic.

Members posting in this topic

  • Neil Doherty
    Neil Doherty
    Market Research, Business Development, Trade...
    Valdese, North Carolina
  • Mark Silver
    Mark Silver
    Business Tenderizer
    Portland, Oregon
  • JE Rubin
    JE Rubin
    Information Systems Specialist
    Miraflores, Lima Peru
  • Michael Muller
    Michael Muller
    Coldfusion programmer html database dude
    Montague, Massachusetts

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