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<span class="basic_member_name">Stephen Baker</span>
Stephen Baker
Work depends on the time of year and where I am. Ranges from Website owner, through paid destroyer of millions of dollars of software, to tea boy.
Bothell, Washington
Posted by Stephen Baker, Bothell, Washington | Apr 10, 2008

Subscribe to Community-wide general discussion What's a good response?

When I've worked on "fixed" products, a predicted response rate was always part of the calculations.

Today I've thrown a new website "out there" and have no idea what will constitute a good result. We aren't selling anything other than an idea.We don't want anything other than input, but have no numbers associated to success or failure.

Anyone been through this?

Oh yes and to help with the numbers: visit www.unchainedworld.com then you'll see what it's about and why measuring is a challenge.

13 Bizniks have posted replies

  • Stephen Baker
    Posted by Stephen Baker, Bothell, Washington | Apr 16, 2008

    I'd have thought independent businesses such as those who are in Biznik would have been happy to support fellow unchained businesses. Perhaps you've only experienced unsatisfactory service. Perhaps you've not enjoyed your encounters with small busineses? If this isn't the case however, it would be good to hear from you at: www.unchainedworld.com

    Thanks.

  • Andrey Rozmaity
    Posted by Andrey Rozmaity, Seattle, Renton, Kent, Tacoma, Washington | Apr 16, 2008

    I've sent you a PM.


    -Andrey

  • Stephen Baker
    Posted by Stephen Baker, Bothell, Washington | Apr 17, 2008

    Still no unchained recommendations from Biznik members. Are you all in Mc Donalds and Starbucks, using their wifi and digesting their products?

    Why would you do that?

    www.unchainedworld.com

  • Valerie Farris
    Posted by Valerie Farris, Seattle, Washington | Apr 17, 2008

    Stephen,

    I haven't viewed your website yet - I have to limit my time online to get any work done!

    Although I'm sure you are eager for feedback, may I suggest that badgering people might not be the best way to get it? The fact that no one has found the time to comment on your site, or use it, does not mean we're all "in McDonalds and Starbucks, using their wifi and digesting their products." It just means we have busy lives, and we prioritize.

    Best wishes,

    Valerie

  • William Fulton
    Posted by William Fulton, Seattle, Washington | Apr 17, 2008

    Interesting. It seems Stephen was going for a reaction with that post. It also seems that he got one. :)

    Stephen, why don't you tell us a little more about your site and what you are trying to do. At this point I won't be visiting without a little more information.

  • Stephen Baker
    Posted by Stephen Baker, Bothell, Washington | Apr 17, 2008

    Interesting Valerie, that you should feel badgered by two posts on a thread on a site such as this, which I wouldn't condone as being location to visit as part of a busy life, yet alone go to the trouble of posting to. Still each to their own.

    William, as part of recognising the short comings of my posting in this thread when in a desire not to take up too much time, I skimped on detail, I posted more about unchained on the newbies thread, as indeed unchainedworld.com is a new activity.

    The premise is to have people recommend unique services that they have enjoyed and wish to share. Indeed it's even less particular than that. Take any aspect of a service or location that you've enjoyed, not even the complete deal, just a snippet, and let people know about it. We have then added mapping, so that should I be planning a trip where I wish to enjoy a sense of place, a taste of the local, I will be able to not only find it, but be confident that someone found something beneficial by having been there before.

    I hope that I managed to keep that brief enough, but still enlightening, as I'd hate to have Valerie's wrath poured on me again.

    One thing I do sense however, and correct me if I'm wrong Valerie, but do I understand that an accusation that you may have been at a McD or Starbucks was in someway offensive to you?

    If it was, I'd be happy to let you have a peak at unchainedworld.com and see where an alternative might be found, because I too find those places less than idylic. No need to reply as I now know you are too busy.

    I've not won you over have I Valerie. So be it!

  • Valerie Farris
    Posted by Valerie Farris, Seattle, Washington | Apr 17, 2008

    I think perhaps this is an example of the theory that electronic communications can be rife with opportunities for misunderstanding! Stephen, I certainly didn't mean to come across as wrathful - I definitely wasn't feeling that way, nor was I specifically feeling badgered. I did, however, interpret your post as being pointedly annoyed that people weren't responding to you, and using your site, like you wished they would. I also perceived that you made the McDonald's/Starbucks comment as an insult...rather than tongue in cheek. I really intended my post to be a "gentle correction" for what I thought some might find offensive. (How convoluted does that sound?!) Anywyas, for any misinterpretation there, or less-than-eloquent phrasing, I do apologize.

    Whether you "condone" visiting a site/thread like this as a busy life is beside the point for me, however. Biznik has been an amazing tool for me since I joined in January, and Biztalk is something I make time for every day, unless it's just impossible with my schedule. I enjoy and benefit from connecting with the people here. I do hope you'll have the same experience in your interactions here.

  • Judy Dunn
    Posted by Judy Dunn, Seattle & Renton, Washington | Apr 18, 2008

    Hi Stephen,

    I actually did check your website out and just had not gotten around to posting.

    I love the premise behind this. Years ago, we stayed at a delightful cottage in B.C., at Destiny Bay, and it's just the kind of remote place that would be a great entry on your website. Our breakfast tray was brought to our door in the mornings by Rolf and Hannah, a sweet old Norwegian couple, with their big black labrador padding along behind them. No phone, no TV, just the gorgeous lake, breathtaking scenery, and lots of board games. It's the kind of place you stumble upon and I suppose not many people would ever find.

    Is this the kind of "tip" you're looking for people to share on unchainedworld?

  • Suzanne Melton
    Posted by Suzanne Melton, Seattle, Washington | Apr 18, 2008

    I like your logo and I love the idea.

    I don't like that I have to scroll down past your masthead to see anything outside of the logo and the login area and I really don't like having to register.

    Unless I have a specific reason for registering, I don't register on a site unless I have something to contribute. Since I can't view anyone else's postings (and, yes, I viewed the "samples"), I have no idea whether it's worth my time.

    Making your URL clickable may help get more visitors: Unchained World

  • Havi Brooks
    Posted by Havi Brooks, Portland, Oregon | Apr 18, 2008

    Hmm. Measuring *is* different with "ideas" rather than stuff. I get how that could be frustrating or confusing. Seems as though it might still follow the same basic path though.

    If you measure just what you have now (how many people who come to the site follow the call to action and register), then you can tweak the various elements (alter the copy, put content for people who haven't registered, work on making the concept more obvious, etc).

    If your goal is getting people engaged, then the first thing to measure is going to be joining and the second thing to measure will be whether and how much they are contributing.

    You will then be able to notice changes both in how many people want to connect with the idea, and, by their input, how much they really "get it" or identify with it.

    Basic usability testing is a good idea as well. You can try watching people use the site. Do they know what to do? Where do they go? What are they looking for? Steve Krug's book "Don't Make Me Think" is a good resource for how to do this.

    Also, it took me a while to get the concept. The copy on the hidden about page might actually be a more lively explanation than the intro, to my mind.

    A super concise, compelling, electric explainer phrase would be a big help for impatient internet-ey people. And also: words will come in time. Words are magic, but sometimes they have to percolate a little.

    Good luck with the project.

  • William Fulton
    Posted by William Fulton, Seattle, Washington | Apr 18, 2008

    Aha, now I see your concept. Or at least I think I do. Unchained is a response to your years working in a chain restaurant trying to create repeatable and reliable experiences. The main problem with repeatable is that it can also be very unremarkable.

    Unchained seems to be after the un-reapeatable and rather remarkable aspects of life whether they be a restaurant, a really great bed and breakfast or that little deserted island up in the San Juans that make a great afternoon of fun in the sun! I like it!

  • Stephen Baker
    Posted by Stephen Baker, Bothell, Washington | Apr 18, 2008

    Valerie, Suzanne, Judy, Havi and William. The answer is yes. Yes we will take note of your responses and yes we will welcome exactly those sort of experiences you mentioned and yes it does come across wrong sometimes, however I loved the irony of taking time to complain rather than visit a site to make a positive contribution. We have knocked this site together in our spare time and the current cost is zero, so that's money well spent whatever you think of the outcome.

    We did have the explanation on the main page rather than tucked away, however felt that at the outset a cosier vibe was the way to go. What we are after is a collection of warm cosy feelings. Oh William, my company was contracted by a fast food giant, we worked with them, I still can't admit to having worked for them, without choking. 6 years of burgers, filming the little buggers being flipped dipped burnt and binned. It's enough to turn a man to lettuce!

  • Stephen Baker
    Posted by Stephen Baker, Bothell, Washington | Apr 20, 2008

    A very productive meeting yesterday where the points made in this thread were taken into account. There will be some significant and some minor work done on the site over the short and longer terms. We set out a 12 month plan of development with something to be added every month. It will be exciting if you follow along.

    But, best of all, we found another unchained when we went to buy sandwiches and doughnuts!

This forum is unmoderated, but please keep discussion courteous and not too far off topic.

Members posting in this topic

  • Stephen Baker
    Work depends on the time...
    Bothell, Washington
  • Andrey Rozmaity
    Search Engine Optimization [SEO] ...
    Seattle, Renton, Kent, Tacoma, Washington
  • Valerie Farris
    Seattle Small Business Attorney
    Seattle, Washington
  • William Fulton
    Online Internet Backup / Web...
    Seattle, Washington
  • Judy Dunn
    Copywriter
    Seattle & Renton, Washington
  • Suzanne Melton
    Technical Writer, Software Trainer
    Seattle, Washington
  • Havi Brooks
    Destuckification Expert
    Portland, Oregon

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