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<span class="basic_member_name">Hsuan-Hua Chang, PCC, MS</span>
Hsuan-Hua Chang, PCC, MS
Seattle Business Coach / Seattle Leadership Coach / Seattle Personal Coach
Seattle, Washington
Posted by Hsuan-Hua Chang, PCC, MS, Seattle, Washington | Jul 30, 2008

Subscribe to Community-wide general discussion What's your Brand Promise?

Would you like to share your brand promise? - for those learned Brand Promise from Steve MacDonald yesterday and those who read his article Stop Wasting Your Marketing Dollars (Part 1 of 2).

I know it's a working process to come up THE one. And I believe learning in action is the best way to pracice and learn. Let's practice!

66 Bizniks have posted replies

66 posts |123
  • Ondine Constable
    Posted by Ondine Constable, Mills River, North Carolina | Aug 20, 2008

    I'm learning so much by reading your brand statements. I need help with mine! My primary vocation is teaching Nia Fitness classes (of course everyone asks 'whats that?' - it's a fun and profound fusion of dance, martial arts and healing arts.) I'm also planning my first holistic fitness retreat/adventure travel package which I hope will be an annual thing. I'm an affiliate rep for Blue Organic yoga/fitness wear, and I also market vitamins and gift/incentives as a secondary business...

    I'm trying to find a simple statement to describe what I do... suggestions most welcome.

  • Valerie Farris
    Posted by Valerie Farris, Seattle, Washington | Aug 20, 2008

    Paul,

    I wonder if the REAL value in what you do for your clients is about peace of mind, as well as freeing them up to do other things. As I try to put myself in "their" shoes (someone who has an inefficient system, does't know how to make it better, spends far too much time each month making it work for me, etc.), I imagine that having you come in a create a system that really (really?) works with the touch of a button...that spells RELIEF to me! Just a thought in case it helps...

    Cheers,

    Valerie

  • Hsuan-Hua Chang, PCC, MS
    Posted by Hsuan-Hua Chang, PCC, MS, Seattle, Washington | Aug 20, 2008

    Ondine,

    What's the client's unmet need you are addressing?

    I used Steve MacDonald 5 principles to craft mine.

    · Use a customer benefit orientation (don’t talk about you)

    · Understand and acknowledge your prospect’s unmet need that you address

    · Consider both rational and emotional connections to your brand.

    · Relevantly differentiate yourself from the pack

    · Create a singular statement that is easy to remember and re-articulate

    Here is Steve MacDonald article Stop Wasting Your Marketing Dollars (Part 1 of 2).

  • Paul Spafford
    Posted by Paul Spafford, Ottawa, Ontario Canada | Aug 20, 2008

    Hey Valerie,

    Yep, really. That's definitely part of what I'm trying to get at. It's the thing that seems to excite my clients the most.

    Thanks!

  • Ondine Constable
    Posted by Ondine Constable, Mills River, North Carolina | Aug 20, 2008

    Okay, here are the ideas I want to get across, what I think are the unmet needs of my clients - before they start taking my classes or using my products!:

    Have fun, be healthy and live a life of adventure... Fitness classes and retreats.

    Is this a slogan rather than a brand promise? It's certainly not an elevator pitch, which I also need to develop. I haven't mentioned my other products, which would be level 3 in Steve Macdonald's outline.

  • Rachel Whalley
    Posted by Rachel Whalley, Seattle, Washington | Aug 20, 2008

    Ondine, I'm a Nia fanatic, and I would say the unmet needs of a potential client are getting fit without hating it! Nia is such a joy to do, dancing your way to health, that it turns the chore of working out into playtime for me and all the community that I see do it.

    Hope that helps!

  • Karen Pierce Gonzalez
    Posted by Karen Pierce Gonzalez, Rohnert Park, California | Aug 20, 2008

    Hsuan-Hua Great question! My clients' primary need is to become visible. They want the work they are doing to be seen so that it can be supported. Media is a great vehicle for that. Also, thanks, Rachel. It seems to best fit what I do for clients.

  • Hsuan-Hua Chang, PCC, MS
    Posted by Hsuan-Hua Chang, PCC, MS, Seattle, Washington | Aug 21, 2008

    Rachel,

    You make me want to try Nia. :)

    Karen,

    What's your special offer for your client's need?

    Ondine,

    Work on one thing at a time. :) How does Rachel's input sound?

  • Rachel Whalley
    Posted by Rachel Whalley, Seattle, Washington | Aug 21, 2008

    Nia rocks. Here's a video of my friend Dina's class busting it out.

  • Ondine Constable
    Posted by Ondine Constable, Mills River, North Carolina | Aug 21, 2008

    I love the way you said it, Rachel! That's what I was trying to say but your personality really shines through in these words. Can I just quote you?! Sounds like, exercise that doesn't suck (ha!) But that's just not me...

    I'll report back when I've thought of something.

  • Rachel Whalley
    Posted by Rachel Whalley, Seattle, Washington | Aug 21, 2008

    You can feel free to use what I've said, but I would recommend you tweak it a bit to sound like yourself. No trademarking, though. :) I kinda like "exercise that doesn't suck."

  • Karen Pierce Gonzalez
    Posted by Karen Pierce Gonzalez, Rohnert Park, California | Aug 21, 2008

    My special offer? I deliver media visibility to my clients. In the process I help them clarify what their most authentic news stories are and then I work with the media on their behalf to deliver the message. The work I do is validating because it shows the client that, yes, they do have a news story (or two or three or more) to share... best, Karen

  • Hsuan-Hua Chang, PCC, MS
    Posted by Hsuan-Hua Chang, PCC, MS, Seattle, Washington | Aug 21, 2008

    Karen,

    Between your special offer and your client's unmet need, could you come up with a brand promise based on Steve MacDonald's principles?

    One example -

    The Ritz Carlton promises to employ ladies and gentlemen serving ladies and gentlemen.

  • Ondine Constable
    Posted by Ondine Constable, Mills River, North Carolina | Aug 22, 2008

    I help people get a great workout that's playful, expressive and exhilarating.

    I promise to help you LOVE to exercise!

    I promise a workout that's a celebration of powerful, joyful movement for all levels of fitness

    I promise a workout that's more fun than eating ice-cream...?

    Am I getting closer? How to evoke what I feel when I do Nia, and what I think are people's unmet needs? It's like savoring something delicious, getting a massage, running and playing like a little kid, and starring in a sexy-comic-adventure movie all rolled into one.

  • Hsuan-Hua Chang, PCC, MS
    Posted by Hsuan-Hua Chang, PCC, MS, Seattle, Washington | Aug 22, 2008

    Ondine,

    I think the value of this process is to examine carefully on your target market, your client's need you are addressing and your special offer that differentiates you from others. When you are clear about all of these, you will get the brand promise naturally. The goal is not coming up the brand statement quickly. :)

    With that said, I invite you to give more thoughts on the principles.

    Another thing to mention is that a coach usually teaches you to fish instead of giving the fish to you. :)

    Your last statement makes me want to learn Nia from you!

  • Hsuan-Hua Chang, PCC, MS
    Posted by Hsuan-Hua Chang, PCC, MS, Seattle, Washington | Sep 13, 2008

    For those who have been thinking of your brand promise, how are you doing?

    Could you share with us what you have so far? I am really curious and I know this community would love to support you!

66 posts |123

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