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<span class="supporting_member_name">Joe Hage</span>
Joe Hage
Seattle Marketing Strategy and New Ideas
Seattle, Washington
Posted by Joe Hage, Seattle, Washington | Apr 22, 2008

Subscribe to Community-wide general discussion Why does this happen?

And how to fix it?

Why do marks of punctuation sometimes get distorted on the web? I just got my Biznik weekly stats email, and it invites me to read Laura Messerschmitt's article: Now you’ve decided to hire… what next?

I see this type of error on lots of sites. Any web experts out there who can diagnose and fix this?

18 Bizniks have posted replies

  • Bob Dunn
    Posted by Bob Dunn, Seattle and Renton, Washington | Apr 22, 2008

    Hi Joe, we have the same problem as well. I did post something about this awhile back, but I don't know if it's something that can be resolved. Barry said it might have to do with who we use, for example, TypePad. But I haven't had any luck fixing it. We do try to stay away from quote marks, etc., but that can be a pain. Maybe someone will figure it out this second time around. Let's keep our fingers crossed.

  • Dan McComb
    Posted by Dan McComb, Seattle, Washington | Apr 22, 2008

    What browser are you both using? I can't get the problem to appear on mine... I'm using FireFox and Safari.

  • Valerie Farris
    Posted by Valerie Farris, Seattle, Washington | Apr 22, 2008

    I use Internet Explorer and the same thing happens when I view certain text, too.

  • Joe Hage
    Posted by Joe Hage, Seattle, Washington | Apr 22, 2008

    Dan, I'm on IE here at work. When I look at my own profile here on Biznik, under my blog entries you'll (probably) see this:

    "Kinda what marketing’s all about – and fun!"

    I'd be curious to learn if you don't see that using your browsers.

  • Niels Hoven
    Posted by Niels Hoven, Seattle, Washington | Apr 22, 2008

    It's got something to do with the character encoding. This happened on my personal blog when Wordpress changed its default encoding to UTF-8 without accounting for the fact that the databases were still in (I believe) latin1.

    Even techier explanation here.

  • Bob Dunn
    Posted by Bob Dunn, Seattle and Renton, Washington | Apr 22, 2008

    Dan, it happens to me on Explorer, Firefox, Safari and Netscape.

  • Joe Hage
    Posted by Joe Hage, Seattle, Washington | Apr 29, 2008

    Niels and Dan, is there advice you can give to fix the problem? It shows up under my blogs on my Biznik profile today.

  • Karrie Kohlhaas
    Posted by Karrie Kohlhaas, Seattle, Washington | Apr 29, 2008

    Dan,

    I've had this happen on Firefox. Thanks for looking into it.

  • Bob Dunn
    Posted by Bob Dunn, Seattle and Renton, Washington | May 02, 2008

    I found the solution to the weird characters in our blogs. The main culprits are quote marks and apostrophes. What you need to do is convert them from "curly" quotes to straight quotes. Same with apostrophes. How do you do this?

    If you are creating your blogs in Word, then pasting them in, make sure you have the "smart quotes" turned off before typing in Word.

    Or what I did was create them in a simple text program and saved it as a .txt or .rtf file. Just make sure those are straight not curly.

    The problem is that you need to use "non-ASCII characters. You will find the same problem with a "em dash". I changed it to a double dash and that solved the problem.

    Hope I made this clear enough. If not, let me know.

  • Dan McComb
    Posted by Dan McComb, Seattle, Washington | May 02, 2008

    We will get this fixed on our end soon, so that you can use curly quotes if you want to, and they will render correctly. Thanks for helping us sleuth it out.

  • Joe Hage
    Posted by Joe Hage, Seattle, Washington | May 02, 2008

    Hooray for the Bob Dunn's of the world!

    Thanks, Bob!

  • Bob Dunn
    Posted by Bob Dunn, Seattle and Renton, Washington | May 03, 2008

    Okay, I was asked how you change the "smart quotes" in Word. It's never as simple as a one click deal : )

    First go to the "Tools" menu Click on "AutoCorrect" Choose the "AutoFormat As You Type" and under replace as you type uncheck "Straight quotes" with "smart quotes" and ta-dah!!

  • Bob Dunn
    Posted by Bob Dunn, Seattle and Renton, Washington | May 03, 2008

    By the way, the previous post was in regards to Microsofts Word 2004 for Mac, version 11.3. Can't be sure it's the same in other versions ; )

  • Dan McComb
    Posted by Dan McComb, Seattle, Washington | May 10, 2008

    This problem is now fixed! Hooray for our new development team, Integrum Technology.

  • Joe Hage
    Posted by Joe Hage, Seattle, Washington | May 10, 2008

    Tell us more, Dan. What will Integrum do for you?

  • Dan McComb
    Posted by Dan McComb, Seattle, Washington | May 10, 2008

    Joe, Until now, Biznik has been being developed by one full-time developer. Now we have access to more developers. What does this mean for the community? It means that bugs will get fixed faster, and new features will get developed more quickly.

  • Joe Hage
    Posted by Joe Hage, Seattle, Washington | May 10, 2008

    And Amanda now too!

    Dan, this is great. It must be extremely satisfying for you and Lara see Biznik go to the next level!

    I hope there will be a chance to celebrate at BizJam 2008!

  • Anita CM
    Posted by Anita CM, Hyderabad, Andhra Pradesh India | May 10, 2008

    Great News Dan. Now that "Integrum" has joined hands,development of Biznik will gather lot of momentum. Looking forward to even better and slick version of Biznik with host of top notch features. Must say right decision at right time...

    Best, Anita CM

This forum is unmoderated, but please keep discussion courteous and not too far off topic.

Members posting in this topic

  • Bob Dunn
    Graphic Design, Marketing Support
    Seattle and Renton, Washington
  • Dan McComb
    Online business networking
    Seattle, Washington
  • Valerie Farris
    Seattle Small Business Attorney
    Seattle, Washington
  • Joe Hage
    Seattle Marketing Strategy and New...
    Seattle, Washington
  • Niels Hoven
    Sales and business development
    Seattle, Washington
  • Karrie Kohlhaas
    Business Cultivator
    Seattle, Washington
  • Anita CM
    PHP/AJAX Freelance Programmer
    Hyderabad, Andhra Pradesh India

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