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<span class="pro_member_name">Jessie Upp, M.S.</span>
Jessie Upp, M.S.
Green Events
Edmonds, Washington
Posted by Jessie Upp, M.S., Edmonds, Washington | Feb 19, 2008

Subscribe to Starting a business Determining Ideal Target Audience

I've heard that every show has its audience. and there are two steps in finding it. one step is easy. the other is hard.

the hard is determining what kind of audience a particular show requires. after that, the rest is easy.

so, if the target audience can be framed in relation to the purpose, my purpose is to prevent divorce without using an effective method FIRST. This is especially useful for blended families, where children are certainly involved.

after determining my purpose, the next logical step is to determine an ideal audience who will purchase such a service. It seems as if we are jumping a step here and I can't put my finger on it.

I think it would be powerful to first determine a way to emotionally connect with families (to determine a particular audience for my show) rather than just choose an audience.

I have more to add, but I'll keep it short for the sake of receiving input outside of my own brain.

Has this worked for anyone? thoughts, questions, suggestions?

16 Bizniks have posted replies

  • Jessie Upp, M.S.
    Posted by Jessie Upp, M.S., Edmonds, Washington | Feb 19, 2008

    let me be more direct.

    this is for the marketing geniuses out there:

    what makes up a target audience - beyond the typical demographics we normally talk about in our marketing strategies?

  • Jessie Upp, M.S.
    Posted by Jessie Upp, M.S., Edmonds, Washington | Feb 20, 2008

    consider this inquiry closed :)

    I've received a few messages saying this topic is best talked about in-person as it's difficult to explore here.

    I agree.

    If you're interested in this topic (the in-depth process of determining a target client), plz message me directly. I'll be happy to share what I learn ~

    ttfn!

    jessie
    www.myway2ourway.com
    Declaring the need for family rules during conflict.

  • Barry Hurd
    Posted by Barry Hurd, Seattle, Washington | Feb 20, 2008

    I'll chime in and agree to disagree with the other marketing geniuses out there. LoL. I'll see what I can type in 120 seconds, clock starts now.

    I think that many individuals would love to believe that they are direct and with purpose. The real matter of marketing is that few people say what they believe, or even believe what they care to say.

    That idea is profound in the matter of divorce.

    Having been an active contributor to the statistics of divorce myself, I can honestly and with purpose say that most people considering divorce are actively fighting the perception of divorce.

    I would actually market in groups that are "happy" whether that be church based family groups or in groups of working professionals. From my experience- everyone has at least one friend who comments on the unbalanced or doomed failure of someone they know. It isn't for a lack of caring or understanding, but rather a failure to communicate the proper steps of healing and honesty.

    People who are fringing on divorce are not honest. They put blinds on, they deny the truth, and they do everything to create the facade that they are happy and complete.

    It is up to the best friend, the sibling, or the mother or father... to pull them aside and say "if you want to succeed, you have to admit you are failing first"

    Most friends and family fail to do so simply because they fear the reaction of a loved one they care about. It is very similar to working with an addict who you know will react poorly to the truth.

    The strange matter of life- is that we are all addicted to love.

    Time is up!

  • Jessie Upp, M.S.
    Posted by Jessie Upp, M.S., Edmonds, Washington | Feb 21, 2008

    now THAT is the POV (point of view) that I was seeking!

    rock on.

  • Dominic Canterbury
    Posted by Dominic Canterbury, Seattle, Washington | Feb 21, 2008

    Whoa. this is tough without the whole in-person thing but I'll give it a shot. First of all, I'd like to address the "show" to which you're hoping to draw an audience. I think you might want to change it. Ultimately you're targeting a stage in relationships -- it's one where the couple is feeling that the relationship might not make it. That can be interpreted in two ways: divorce prevention or relationship strengthening.

    Now if your show is about divorce prevention you surely will run into what Barry is talking about -- rampant dishonesty. Ultimately you'll end up making it something that will only be talked about in hushed conversations.

    But, if you make it about relationship strengthening -- strength in even the most trying times -- it becomes something that anyone and everyone can talk about. And consider those who are truly on the brink of divorce. They could be open about going to you and open about recommending you. Or, those who know them could be open about passing on your information.

    With that show you could certainly do seminars/workshops/whatever for church groups as Barry suggested. Or if you wanted to get more specialized you could develop a seminar for, say, women executives, and do a presentation for, perhaps, the WBO on balancing work and family.

    Anyways, that's my two-cents.

  • Jessie Upp, M.S.
    Posted by Jessie Upp, M.S., Edmonds, Washington | Feb 21, 2008

    that's worth at LEAST four-cents, Dominic.

    no, really. this is exactly what I needed. it's the same thing, but two ways of looking at it. like the glass 1/2 empty or full. it's so simple, isn't it?

    I originally intended this method for youth. but parents have to be involved to make this work, so I morphed it for the entire family.

    then it was for the engaged. but people don't want to pay, let alone look, for a pain-killer when they aren't experiencing pain.

    so, if you can't beat 'em, join 'em. I meet them when they are looking for that "quick fix" which is exactly what this is. but also a preventative approach to a loss of power and expression.

    now, I sit here reading both of your insights. and go yah! I really do want to work with those who are taking a stand for their relationship and just need a tool to do so. we really CAN choose who we want to work with, can't we...

    I'm thinking blended families especially need this, knowing divorce goes UP to 60% and children are involved. they know what CAN happen and don't want to go down that road again. their illusionary bubble has been popped by experience and know it takes work.

    and this method does take work. it's simple, but it's not a feel-good approach, like talking about feelings, or using positive thinking. it's simply about results. and the results make life so much happier.

    that's my 3 cents. at LEAST ;)

  • Mark Silver
    Posted by Mark Silver, Portland, Oregon | Feb 21, 2008

    In identifying your target market, you have to have to have to see things from their POV. I'm glad for what Barry wrote- because I've find this to be true with most of my clients- that they can't really see what's up with their market.

    As the solution provider, you live in the world of the solution. But, they live in the world of the problem, and they talk about it completely differently than you do.

    I'm guessing barry is dead-on- that by the time a couple at-risk for divorce actually says the word 'divorce' things are into or pretty-close to a no-return zone.

    To return to your original question, I define a target market by three things: Who, demographic: observable characteristics. Married is a demographic.

    Who, psychographic: non-observable values and feelings. Loves their family is a psychographic.

    What, the problem: the problem in their own words. 'Tired of fighting all the time' is a problem in their own words.

    So, for instance if you were to say: "I help married couples who love their families, but who are tired of fighting all the time" then you've successfully identified a group of people who can self-identify.

    You know you've landed on an effective Who-Who-What when you say it to someone, and they immediately, without prompting or thinking about it, say: "Oh, that's me!" or "Jane needs to talk to you."

    Does that help?

  • Jessie Upp, M.S.
    Posted by Jessie Upp, M.S., Edmonds, Washington | Feb 21, 2008

    this DOES help. thank you, mark.

    beyond the demographics are psychographics and the "problem". funny how some things don't stick from college. well, most things.

    so my next exploration is to "meet 'em where they're at." at $495 for a 3 hr in-home visit (and an instant-community of other trained families), the family must want to REALLY want to work on their relationship or aligning their parenting strategies.

    I might find resistance to this fee - if the couple is not experiencing enuf pain. I would think it's possible bcz this method is quantifiably successful...again, not just a feel-good.

    ahh...selling preventative services. it's a book waiting to happen. I'll buy it.

  • Dominic Canterbury
    Posted by Dominic Canterbury, Seattle, Washington | Feb 21, 2008

    A quick note about the pricing. I think you'll have better luck with it if you frame it as $X for Y Benefit. For the troubled couple it doesn't matter so much that you're giving them three hours of your valuable time. It matters that they'll get for the money.

  • Mark Silver
    Posted by Mark Silver, Portland, Oregon | Feb 21, 2008

    Amen to what Dominic said.

  • Jessie Upp, M.S.
    Posted by Jessie Upp, M.S., Edmonds, Washington | Feb 21, 2008

    oh yes, I've gone to biznik chris's hourly vs. value-based workshop.

    x for y benefit would look like:

    $495 = A process to get results in your family.

    it's fun to work with counselors and therapists who are mainly hourly-based and offering them a package where they only have to work for 3 hrs and get way more than they would get hourly!

    I'll keep the hours part out in the marketing. although, I'd think the family would LOVE the idea that the training only takes that amount of time :)

  • Posted by Jennifer Manlowe, PhD, CPC, Seattle, Washington | Mar 10, 2008

    What great feedback. I'm so impressed. One thing I love about Biznik is the willingness successful people make to step out and ask for help from other successful people. Way to go, 21st century creative entrepreneurs!

    My two-cents about niche-marketing in the relational domain is to know yourself well and share yourself with great ease. What is your story, what is your hope-based-on-experience?

    If I'm thinking that my situation is both embarrassing and virtually hopeless, I'd love to meet a person who has been there and made her/his life about helping others break through some pretty typical barriers (i.e., isolating as a couple, negative-predicting, emotional-affairs with those who will listen, kids acting out parental tension, etc.).

    I find people want to relate to me more than be impressed by my credentials or promises. If my lead message is "I love my family and we used to fight all the time, until we learned new ways to connect....you can too with my next workshop!"

    Does that make sense?

  • Jessie Upp, M.S.
    Posted by Jessie Upp, M.S., Edmonds, Washington | Mar 10, 2008

    "Know yourself well and share yourself with great ease." This resonates with me. Thank you, Jennifer.

    What I've realized is that there is no right way to market anything, but there is a formula to make marketing work.

    After deciding my audience is committed, but stressed-out corporate executive families, I FINALLY know my marketing strategy.

    Thanks to all of you who chimed in on this online conversation!!

    www.myway2ourway.com
    Own your feelings. Play the game. Produce results.

  • Gail Sussman-Miller
    Posted by Gail Sussman-Miller, Chicago, Illinois | Mar 12, 2008

    Jessie:

    I love all the posts you've received, the honesty and the great examples. There is some powerful teaching here and you are getting it!

    Your refined audience is so tangible... committed, but stressed-out corporate executive families. Now I know where to find them and people will be nodding.

    I noticed in one of your last posts that you used the term "preventitive" and I would invite you to see if you can let that go, or put it deeper into your benefit statements. As you briliantly heard, it's about strengthening and that is proactive and positive vs. preventing something. It's like trying to get me, who hates to floss, to do it! If I think about my mouth feeling cleaner, smelling sweeter, and helping my heart be happier, then I'll do it. When I get what feels like the "lecture" on why it's good for me, I resist.

    It sounds like you are all set with your WHO and WHAT (the outcomes you deliver). Now you can spot the behaviors of your target market, where they hang out, where you can network, write, speak.... it's exciting as I just read the evolution of all the posts you generated in one string. You have arrived!

    Best to you, Gail

  • Jessie Upp, M.S.
    Posted by Jessie Upp, M.S., Edmonds, Washington | Mar 12, 2008

    what great feedback. thank you, Gail.

    funny how you mentioned "preventative" as a limiting word because that is EXACTLY what I teach others. if one is trying to prevent something, they are putting a lot of energy into negative aspects.

    the words I now use are "sustaining" or "maintaining" health. I'm actually building a Clinic based on this concept!

    Training families is an integral part of the Clinic...but my vision has expanded greatly.

    This clinic is all about Corporate Wellness and I'll be referring business to both body and mind-oriented clinicians.

    Sharing the wealth of health...isn't it grand? :)

  • Dwyane Faux
    Posted by Dwyane Faux, Seattle, Washington | Mar 13, 2008

    You've gotten some great answers, and I have little to add to the "finding/defining" question, however since price was brought up I will add this:

    For only $495 you get: 3 hours of in-home system building we create a plan, tracking and reward system that will reduce the stress, arguing and fighting in your home. You will learn how to build happy times together so that blah blah blah.

    You also get a workbook that helps you continue the process (blah blah blah)

    A special CD designed so that you can listen together as a family and learn...

    Plus my book "435 activities that keep families together"

    All of a sudden $495 seems like a bargain, doesn't it?

    Obviously it has to be tailored to what you can actually provide but I think you get the idea.

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