Don Crawley

The Art of Customer Service: Ten Tactics for Delighting Your Customers

Attended

Hosted by Don Crawley in SeaTac, Washington

Type: Educational Workshop
When: Thursday, November 12 10:30 AM

Members:

Free

218 views

Event description

Customer service would seem to be so simple, yet every day we encounter many examples of poor customer service. Often, the people who deliver bad customer service don't realize that's what they're doing. In this 60 minute seminar, author, speaker, and trainer Don R. Crawley will share ten tactics you can use immediately to delight your customers. Just as importantly, you'll learn some of the major customer disservice traps and how to avoid them.

Who should attend: Small business owners and managers, customer service reps, help desk staff, sales personnel, and anyone who deals with customers.

What you'll learn:

The four foundations of service you must have in order to deliver outstanding customer service
Five sure-fire ways to drive your customers away
Ten immediately useful tactics you can put in place to delight your customers

Your presenter: Don R. Crawley is a veteran author, speaker, and trainer who has taught customer service skills to clients as diverse as Discover Card, Facebook, and the State of Washington. He is the author of the forthcoming book, "The Compassionate Geek: Winning Customer Service Strategies for I.T. People". This presentation is a condensed version of his one and two-day seminars on customer service.

This event is presented in cooperation with soundtraining.net

The Venue: Valley View Library; 17850 Military Rd. S., SeaTac, WA 98188. (Just up Southcenter Hill from Tukwila, near SeaTac City Hall.)

2 Bizniks attended this event

Lee Kaplanian

Creative Marketing Impresario

Burien, Washington
Sally Andrews

Linguist/ESL Teacher

Seattle, Washington

Discuss this event

Posted by Lee Kaplanian, Burien, Washington | 3 weeks ago

I enjoyed this seminar back in July and it is always a good idea to keep reminding myself about using these techniques.

Don, one of these days we will have to talk about imprinted chocolates for you.

Looking forward to it, Lee
Posted by Don Crawley, Seattle, Washington | 7 days ago

Thanks Lee. It'll be great to see you there. (I'm always interested in talking about chocolates!)
Posted by Lee Kaplanian, Burien, Washington | an hour ago

Hi Don,

Are you still planning to have the event tomorrow morning? With 2 of us there, it will definitely be very personal attention.

Lee
Posted by Don Crawley, Seattle, Washington | 34 minutes ago

Hi Lee,

Yes, the event is definitely on. We have other people who are registered through our main business site. It's going to be a great workshop. Too bad more Bizniks aren't coming.

See you tomorrow!

Don