Social Media for Small Businesses - discussions

I’d recently noticed that some of my competitors have customized Facebook tabs. I was stumped at how they did it and I also knew that...

My rather vague title alludes to the reality that no matter what we say on social media sites, everything written is subject to someone else’s...

My blog is now on Alltop. You can find it in the Marketing section. You can also find it on social media today and a...

The other day, a client and I decided to do some research to see what kind of social media policies similar organizations had. What we...

There’s so much positive hype about social media that sometimes its easy to forget the importance of maintaining perspective about it. Recently an acquaintance of...

More than 700,000 local businesses have active Pages on Facebook

Social media can have a dramatic impact on your brand’s reputation. 34% post opinions about...

I’ve been keeping an eye on Google Buzz and I’ve realized its the social media equivalent of the Google chat function that comes with Gmail...

I met with another entrepreneur, who like me, offers social media consulting to businesses. And I learned a really good lesson. He had with him...

I’ve heard some pretty interesting claims that email will eventually go away because of the emerging technology that is providing us access to quicker ways...

Last week I attended Social Media Club PDX’s networking event on Social Media Monitoring, where Scout Labs, Iterasi, and Webtrends (with Radian6) presented information on...

Carri Bugbee pointed me to this article about the suckiness of Facebook customer service, when she noted on her twitter stream recently that they had...

I’ve been discussing goals for social media a lot on this blog, and it’s because I think that one of the biggest hold-ups for people...

I’ve seen a lot of skepticism expressed about how genuine relationships are, that are formed on social networking sites. This doesn’t surprise me, as this...

Inevitably the interfaces for social media sites change as designers and developers think of news ideas to improve the technology and occasionally confound the end...

Last week, I posted an entry asking whether social media is really as empowering for customers as it’s made out to be. One of the...

Chris Brogan wrote an intriguing post about social media and engagement on twitter, noting that for some people, engagement isn’t as important as getting and...

A week ago google unleashed google buzz. I started using it and even connected twitter to it, so my tweets can be sent to google...

I’ve been puzzled for a little while about why the functionality to schedule blogs via wordpress wasn’t working for me. Then I wrote a guest...

Something I don’t see often enough is businesses posting about the clients they serve. And I’m not advocating posting bad things or complaints, but rather...

Listening, in the social media web, is being able to monitor conversations around your brand and industry, and consequently being able to respond effectively. When...