Amanda Richardson
Delighter of Clients

I shift the customer experience from afterthought to embedded. Things break; they always will. But what matters is what happens to your client along the way.

I'll help you get the client focus into every aspect of your business: bizdev, product design and requirements, back office, development, sustaining engineering, operations, pre- and post-sales support, billing, documentation...

I've run large and small tech support, customer care, operational and root cause analysis organizations. That last one's not as scary as it sounds -- it's the one that got me passionate about getting the client into the heart of a business right from the start. If you're doing it right in the first place, you won't need a staff of ten to manage your failures.