Blaine Millet
President

Customer Experiences Inc.

• http://www.customerexperiencesinc.com

I have spent the majority of my career "innovating," "creating" and "building" services, strategies and groups within organizations. The focus has always been to help executives and their people get more out of what they have and deliver it better than their competition. I spend time on building Strategy, helping organizations build Loyal Relationships with Customers, Employees and other Stakeholders to truly create differentiation and increase profitability and finally in execution to make something positive happen. We create sustainability and transperancy for organizations, achieving significant ROI from their Customers and their employees.

As the co-author of the book, "Creating...[more]

I have spent the majority of my career "innovating," "creating" and "building" services, strategies and groups within organizations. The focus has always been to help executives and their people get more out of what they have and deliver it better than their competition. I spend time on building Strategy, helping organizations build Loyal Relationships with Customers, Employees and other Stakeholders to truly create differentiation and increase profitability and finally in execution to make something positive happen. We create sustainability and transperancy for organizations, achieving significant ROI from their Customers and their employees.

As the co-author of the book, "Creating and Delivering Totally Awesome Customer Experiences," we have developed very unique and creative methodolgies for helping organizations create more success through using the resources they have, simply by adding knowledge and tools to helping them get there. We achieve this by helping them understand the "Promises" their constituents want them to make and keep and then build the roadmap of how to deliver on these Promises - excution. This builds increased Customer and Employee Loyalty, allowing them to differentiate themselves quickly and improve their overall profitability by increasing Revenues and decreasing costs of acquisition and others. We work in virtually every industry segment and with any size organization, specializing in SMB market.

We are the "Thought Leaders" in this area and are recognized as one of the authorities on how to create and link the customer and employee experience to corporate strategy and Loyalty. Simply put, we help organizations to provide exactly what their constituents want and generate greater performance while doing it, every day.

Specialties: Industry Expertise includes:

• Finance and Banking
• Insurance
• Professional Services
• Manufacturing
• Retail
• Distribution
• Public Sector - Not for Profit [less]