Blaine Millet
President

Customer Experiences Inc.

• http://www.customerexperiencesinc.com/blog

Blaine has spent his entire career as a "rainmaker" in both sales and business development. He specializes in helping companies acquire more customers/partners, retain them, build greater loyalty and create lasting differentiation in the market. He has "worked for" and "consulted with" organizations from start-ups to Fortune 50, including the Big 5 and other industries (telecommunications, professional services, software/technology, financial services, manufacturing/distribution and education). In every organization he has been successful at increasing sales, retaining more customers and exceeding results.

Blaine is a creator and builder. He has always been brought in to either create new revenue or build significant growth - all while delivering a truly unique and differentiated customer experience. He offers the most value by being part of a team of professionals that are results driven and thrives on beating the competition and being a leader in their space. His goal is to leverage his background in sales/business development, business/customer consulting and leadership to help drive more revenue and differentiation - yielding a unique competitive advantage.

Blaine's goal is to be a direct contributor or leader in an organization that needs help with increasing revenues, growth and wants to achieve market leadership. The ideal organization can take advantage of his deep experience in sales/business development and my leading edge work in customer retention/loyalty to create a significant competitive advantage and dominate their market.

As the co-author of the book, "Creating and Delivering Totally Awesome Customer Experiences," he has developed very unique and creative methodolgies for helping organizations create more success through using the resources they have, simply by adding knowledge and tools to helping them get there. He achieves this by helping them understand the "Promises" their constituents want them to make and keep and then build the roadmap of how to deliver on these Promises - execution.

He is a "Thought Leaders" in this area and is recognized as one of the authorities on how to create and link the customer and employee experience to corporate strategy and Loyalty. Simply put, he helps organizations to provide exactly what their constituents want and generate greater sales and differentiation.

Industry Expertise includes:

• Professional Services
• Telecommunications
• Software/Technology
• Financial Services
• Manufacturing/Distribution
• Education
• Public Sector - Not for Profit

Simple, I help organizations increase SALES, create true and lasting DIFFERENTIATION and build unbelievable CUSTOMER EXPERIENCES - all leading to giving any company I work for a stronger Competitive Advantage.

I am looking for a company to work with or for that wants to dramatically increase sales and their differentiation in the market. This could be a company needing a "turn around," a boost in the sales, or looking to find a way to dominate their competition.

If anyone knows of a company, regardless of size or industry, in one of these situations, I would love to talk to them and see if I can help.

MBA - Finance and Marketing University of Utah

BS - Biology University of Utah

President at Customer Experiences Inc. January 2002 - Present (6 years 4 months)

We are the "Thought Leaders" and "Creators" of Promise-Driven Organizations. Our innovative Promises Architecture helps build these organizations. We give organizations a simple, yet powerful way to increase Profitability, Customer Loyalty, and differentiation. Unlike traditional methods, this approach Changes the Game - organizations must keep Promises to win Loyalty.

We are a professional strategy/services firm specializing in building Customer Loyalty, Profitability, Differentiation and Employee Loyalty through this leading edge and unique approach. This proven methodology is an extension of the book Blaine Co-authored, "Creating and Delivering Totally Awesome Customer Experiences."

Principal Consultant at Sprint January 2003 - March 2007 (4 years 3 months)

Worked with Sprint's largest Enterprise customers to assist them in identifying key industry trends/issues and developing solutions to help them achieve their strategic and organizational goals.

Partner, West Region Consulting at Grant Thornton March 2001 - August 2002 (1 year 6 months)

Directed the West Region Consulting practice focused on all management consulting services including technology.

Vice President - Sales & Professional Services at Twleve Horses February 2000 - March 2001 (1 year 2 months)

Directed the National Sales team for both direct product sales and professional services.

Director, Enterprise Consulting at Arthur Andersen September 1996 - January 2000 (3 years 5 months)

Led a consulting practice focused on the SMB (Small, Medium sized Businesses) market space with various services, including Strategy, Customer Experience, Process Improvement, and Technology.

Director of Business Development at Arthur Andersen August 1992 - August 1996 (4 years 1 month)

Started at Andersen as Director of Business Development building relationships in the large enterprise market for all services, accounting, tax and management consulting. Spent majority of effort building a large market consulting practice, focused predominantly in technology systems and process improvement.

Area Director at Source Services September 1983 - August 1992 (9 years)

Directed the Pacific Northwest offices in the area of search and recruitment for technology and finance/accounting services.

Sales Representative at IBM Corporation July 1979 - August 1983 (4 years 2 months)

Provided sales in the DPD division, selling the largest computer systems to large Fortune 500 companies in the Pacific Northwest.