Finally someone who has broken down in clear steps how to focus on benefits and deliver what's most effective in the conversation.
I strive to be the one who initiates the conversation and benefit from listening before tailoring my message to the person and their individual needs. It is critical to think on your feet and remain focused for those times you are put on the spot.
The power of words is incredible. The more you can say in fewer words is an effective tool we yearn to master. As an adult educator years ago I used this fill in the blank approach extensively. This is a great worksheet Suzi.


