Charlene Kingston
Information Strategist

Crow Information Design

Websites:

• From The Crow's Nest (blog)

Crow Information Design helps companies integrate software into the workplace. My team can help you with:

• Screencasts, elearning, and software demonstrations
• Software user assistance, online help, and job/task analysis
• Training programs, training plans, and training manuals
• Software business analysis and requirements definition
• Information design for websites
• Ebooks, press releases, and presentations
• Proposals, including training and documentation costs
• Technical writing, indexing, editing, and proofreading
• Knowledge transfer, knowledgebase articles, and help desk flowcharts
• Social media strategy for blogs, Twitter, and Facebook

Recent speaking engagements:

• Ignite Phoenix November 2008
• WritersUA (software user assistance conference) Seattle, March 2009
• Laid Off Camp Phoenix, August 2009
• PodCampAZ Phoenix, November 2009

I help people learn and use software through user assistance tools such as online help, training programs, user manuals, and software simulations.

I help comapnies solve business challenges through effective, practical business communication.

I provide organization, structure, and a delivery strategy for your information based on our analysis of your audience and your business goals.

B.S. Education (Instructional Technology), Wright State University, Dayton, Ohio.

I have 25 years experience working with companies to integrate emerging technologies into practical business solutions.

• Crow Information Design (website)
• Crow Information Design (blog)
• Crow Information Design on Twitter
• Charlene Kingston on LinkedIn
• Charlene Kingston on Twitter
• Email: Charlene [at] CrowInfoDesign [dot] com