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I need to expand my network of businesspeople who share my belief in focusing on the customer in every touchpoint, and who are interested in...[more]
Chuck Dennis
Customer Retention Strategist
Knowledgence Associates
Cambridge, Massachusetts 02140
Categories:
Business ConsultantConnect with me on:
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Skype: cedennis
About Chuck
I am a customer retention strategist.
I work with the management of small to mid-sized companies, who lead marketing, sales, and customer care operations, and are responsible for growing revenue through customer loyalty.
I help these businesses resolve, anticipate, and prevent customer issues, as well as identify opportunities to enhance their current service strategies, polices, and procedures. As a result, these companies are able to learn from past mistakes, and strengthen their bottom line by building a more customer-focused organization.
Chuck's recent activity
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Chuck published an article: Customer Retention is Today's Sales Strategy.Aug 31, 2009
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Chuck updated Chuck's needsAug 02, 2009
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Chuck joined Ted Behr's networkAug 02, 2009
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Chuck published an article: The Hardest Word to Say is “No”.Oct 14, 2008
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Chuck joined Dani Nordin's networkOct 10, 2008
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Chuck joined Brian Pleet's networkJul 02, 2008
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Chuck joined David Hall's networkJul 02, 2008
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Chuck received a compliment from David HallJul 02, 2008
Articles by Chuck
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Customer Retention is Today's Sales Strategy
In today's economy, new customers are hard to...In Marketing & Sales, Aug 31, 2009 | 268 views | 0 comments -
The Hardest Word to Say is “No”
Contrary to popular belief, the customer is not...In Marketing & Sales, Oct 09, 2008 | 365 views | 0 comments -
See The World Through Your Customers' Eyes
Businesses need to take a customer-centric view in...
In Marketing & Sales, Jun 22, 2008 | 579 views | 0 comments -
Judgment Day: Assessing Your Service
An assessment of customer service must be viewed...
In Marketing & Sales, Jun 20, 2008 | 394 views | 3 comments -
The Angry Customer: What Happens Next?
Do you ever wonder what happens when an...
In Marketing & Sales, Jun 19, 2008 | 589 views | 2 comments
Chuck's compliments
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From David HallGiven on Wed Jul 2, 2008.Looks great Chuck!! Your going to make a lot of angry customers happy again!
Chuck's locations
Cambridge, Massachusetts 02140
What Chuck needs now
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Updated Aug 02, 2009
Chuck's activity stats
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Invited 3 members -
0 referrals given -
0 referrals received -
1 Biztalk post -
1 Biztalk comment -
0 events attended -
0 events hosted -
7 articles published -
0 sponsorships given - Last activity: Sep 03, 2009
- Profile last updated: Aug 02, 2009
- Member since: Jun 14, 2008
