Chuck Dennis
Angry Customer Strategist

Knowledgence Associates

• http://www.knowledgence.com

• Skype: cedennis

You have customers who are angry because of some real or perceived slight. The product or service that they purchased from you did not meet their expectations, or it was not delivered on time or in perfect condition, or maybe the rep that they dealt with was rude and/or incompetent.

As a businessperson, you know it is imperative to minimize the number of unhappy customers. Your goal is to provide an enjoyable, quality customer experience to each person or organization that does business with you, because you know that happy customers spend more money, and they also refer business.[more]

You have customers who are angry because of some real or perceived slight. The product or service that they purchased from you did not meet their expectations, or it was not delivered on time or in perfect condition, or maybe the rep that they dealt with was rude and/or incompetent.

As a businessperson, you know it is imperative to minimize the number of unhappy customers. Your goal is to provide an enjoyable, quality customer experience to each person or organization that does business with you, because you know that happy customers spend more money, and they also refer business.

I will help you positively impact your bottom line by assessing the circumstances that caused your customers to be angry, and advising you on how to remedy these circumstances, as well as enhance your service delivery so that these circumstances are not repeated in the future. [less]

• 
  From David Hall

  Given on Wed Jul 2, 2008.

  Looks great Chuck!! Your going to make a lot of angry customers happy again!