Chuck Dennis
Customer Retention Strategist

Knowledgence Associates

Websites:

• http://www.knowledgence.com

Connect with me on:

• Skype: cedennis

I am a customer retention strategist.

I work with the management of small to mid-sized companies, who lead marketing, sales, and customer care operations, and are responsible for growing revenue through customer loyalty.

I help these businesses resolve, anticipate, and prevent customer issues, as well as identify opportunities to enhance their current service strategies, polices, and procedures. As a result, these companies are able to learn from past mistakes, and strengthen their bottom line by building a more customer-focused organization.

I assess the overall customer focus of businesses, and assist them in creating and implementing new procedures and policies that provide memorable service experiences for their customers.

I need to expand my network of businesspeople who share my belief in focusing on the customer in every touchpoint, and who are interested in exploring ways of providing consistently excellent customer experiences.

B.A. in English from George Washington University, Washington, DC

15+ years of leading and managing customer service and support teams for such diverse businesses as Compu-Mark and Thomson & Thomson (both part of Thomson Reuters), Northern Light Technology, and Sodexho Pass.

Over 5 years consulting in customer-oriented projects, training, writing, and problem resolution for clients such as NetNames Inc. Novagraaf NV, Encira Inc., Tufts Health Plan, RossFialkow Capital Partners, etc.