Chuck's articles

• 7.6

  The Hardest Word to Say is “No”

  Contrary to popular belief, the customer is not...

  In Marketing & Sales, Oct 09, 2008 | 123 views | 0 comments
• 8.0

  See The World Through Your Customers' Eyes

  Businesses need to take a customer-centric view in...

  In Marketing & Sales, Jun 22, 2008 | 225 views | 0 comments
• 8.5

  Judgment Day: Assessing Your Service

  An assessment of customer service must be viewed...

  In Marketing & Sales, Jun 20, 2008 | 148 views | 3 comments
• 8.0

  The Angry Customer: What Happens Next?

  Do you ever wonder what happens when an...

  In Marketing & Sales, Jun 19, 2008 | 315 views | 2 comments
• 8.2

  YOUR FRIEND, THE ANGRY CUSTOMER

  Many businesses view angry customers with disdain.  However...

  In Marketing & Sales, Jun 19, 2008 | 327 views | 3 comments
• 8.4

  Your Customer Service is More Important than Your Product

  While businesses strive to create the "next big...

  In Marketing & Sales, Jun 14, 2008 | 375 views | 10 comments