Chuck's Biz Talk posts

Angry Customer Strategist in the house!

My name is Chuck Dennis; I am the Angry Customer Strategist. I am a consultant with Knowledgence Associates in Cambridge, MA.

Every business that has customers has angry customers. I assist the management of small to midsize companies in resolving and preventing customer disputes, as well identifying opportunities to enhance current service polices and procedures.

I have over two decades of business experience, providing companies with customer-focused leadership and performance. My passion for serving customers is evangelistic, it transcends industries, and it is contagious!

I am seeking introductions to decision makers in companies that want to focus on delighting their customers, and wish to open lines of communication with angry customers, regaining their trust, then their business.