"Learn to say no"

Amen to that. Saying no has been my biggest challenge. I'm 3 years in and just now starting to get the hang of it.

Nice article. There are some hiccups if you're applying this verbatim to a sole proprietorship or independent freelance business. I still take a lot of pride in being a "Do-er." And "Do-ing" a good job is a form of leadership (and 100% of sales) in my company of one.

Regardless there are some great points that got me thinking differently. Thanks very much.

Good tip re: Collections and suggesting a follow-up day. Thanks!