David Skillern
Service Stragegy Consultant

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David Skillern brings his twenty plus years of designing and leading award winning technical support and service teams combined with a strong background in Marketing, Development, IT and Finance. His entrepreneurial focus, proactive management approach, hands-on style, and technical expertise have helped to build companies into sservice leaders with consistent double-digit revenue growth. His resume includes leadership of the Customer Support Division at Mentor Graphics, the Global Services team at Isilon, the Service Readiness team at NetApp Global Services, and a successful consulting career with Service Strategies Corp. and Sunriver Group LLC. At these companies David has spearheaded service and...[more]

David Skillern brings his twenty plus years of designing and leading award winning technical support and service teams combined with a strong background in Marketing, Development, IT and Finance. His entrepreneurial focus, proactive management approach, hands-on style, and technical expertise have helped to build companies into sservice leaders with consistent double-digit revenue growth. His resume includes leadership of the Customer Support Division at Mentor Graphics, the Global Services team at Isilon, the Service Readiness team at NetApp Global Services, and a successful consulting career with Service Strategies Corp. and Sunriver Group LLC. At these companies David has spearheaded service and support innovations for, service automation, in-demand product features, customer-driven programs, and industry-leading services in response to clients' current and future needs. David has a track record of delivering millions in service revenue, higher gross margins and recording setting customer satisfaction. [less]