Dawn Lawson
Virtual Assistant (Owner)

At Your Service Freelance Administrative Support

Websites:

• http://www.freelanceadminsupport.com

Professional Virtual Assistant providing administrative assistance to other small business and website owners. We'll handle the time zapping boring tasks allowing the business owner more time to utilize their talents and brilliance ultimately achieving greater success and growth.

The following services are provided, but not limited to:

Internet: Research & Navigation, Brochure Type Web Design, Marketing, Banner & Button Creation.

Administrative: E-mail Management, Word Processing, Data Entry, Document Preparation, Executive and Clerical Support, General Office Operation. Travel Arrangements.

Business Services:Bulk Mailing, Conference Planning, Schedule Management, Events Management, Daily Reminders, File Maintenance, Spreadsheets, Power Point Presentation, Charts and Graphs.

Customer Support Services: Order Processing, Billing/Invoicing, Customer E-mail Processing, Sorting, Filing, Faxing, Copying, Follow Up Calls, Customer/Contact Management.

Human Resources: Job Announcements, Interview Appointment Management, Training/Employee Manuals.

Financial Services: Personal and Business Account Management and Bill Pay.

I am an honest and hard working Virtual Assistant with expertise in multi-tasking and prioritizing, coordination and management, internet research and navigation, along with superior computer skills specializing in Microsoft Office Suites.

I may be falling into a niche of Internet marketing. Website & Article Submissions have become my specialty.

I am a total people person! I have been gifted with extraordinary interpersonal skills.

To build strong relationships with other small business owners.

2003-Present, Various training courses in Telecommunications, Law Enforcement, Fire Services, Emergency Medical Dispatch, Stress Management, Emergency Operations Management, Homeland Security and National Incident Management System. 2006-Present, ARC Disaster Services Courses, "Fulfilling Our Mission" and "Client Casework". 2003 Joliet Junior College, Romeoville, Il 60446 Biology Major, Education Minor 2000-2002 Triton College, River Grove, Il 60171 General Education, Biology Major 1997 Travel Education Center, Westchester, IL 60154 Travel Agent Certification 1997 1995-1996 Illinois State University, Bloomington, IL 61701 General Education, Biology Major 1995 Morton College, Cicero, IL 60804 General Education, Biology Major 1991-1995 J. Sterling Morton West High School, Berwyn, IL 60402 General Education, High School diploma 1995

I have 15 years of strong customer service, mutli-tasking and prioritizing skills. Additionally, I have 8 years of experience in high volume telecommunications, office management, data entry and proficiency in computer skills. Microsoft Outlook, Word, Excel and Access have been used on a daily basis for over 5 years.