Don Crawley
Author of the forthcoming book, "The Compassionate Geek: Customer Service Strategies for I.T. People"

soundtraining.net

Categories:

Websites:

• The Art of Customer Service

I work with business people and I.T. people to help them master customer service skills.

My one and two-day seminars, delivered onsite at your location, will help your customer service staff (including I.T. help desk staff) learn how to delight customers by:

• Learning productive ways to say "no"
• Using emotional intelligence concepts to manage your own emotions and influence the emotions of others to achieve desired outcomes
• Know how to deal with angry customers (rude or abusive end-users) for positive results
• Understand the keys to effective communication with customers
• Learning practical, effective techniques for dealing with the stress of...[more]

I work with business people and I.T. people to help them master customer service skills.

My one and two-day seminars, delivered onsite at your location, will help your customer service staff (including I.T. help desk staff) learn how to delight customers by:

• Learning productive ways to say "no"
• Using emotional intelligence concepts to manage your own emotions and influence the emotions of others to achieve desired outcomes
• Know how to deal with angry customers (rude or abusive end-users) for positive results
• Understand the keys to effective communication with customers
• Learning practical, effective techniques for dealing with the stress of the job
• Knowing key phrases to use to calm volatile situations (and, just as important, which phrases to avoid)

Most people already want to deliver good customer service. My seminars and workshops will show them how to do it. [less]

• 
  From Julie A. Hall, MBA

  Given on Fri Sep 4, 2009.

  Don Crawley is one Biznik to meet! He is a thoughtful. engaging speaker and is an accomplished author, actor, and...[more]

  Don Crawley is one Biznik to meet! He is a thoughtful. engaging speaker and is an accomplished author, actor, and customer service trainer.

  "The Art of Customer Service" was well-worth my time and offers solid suggestions on how to be an authentic resource to your clients.

  Customer service is almost a "long lost art", but Don is bringing the importance of customer service back into the minds of all small business owners!

  Cheers! Julie Hall   [less]