Member since: Mar 10, 2009
Last activity: 2 weeks ago
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Don's articles
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The Soul of Service: The Foundational Qualities You Must Have for Great Customer Service
Are there intrinsic qualities that make some people...In Marketing & Sales, 3 weeks ago | 81 views | 3 comments -
Customer Service: Responsiveness and the Person in the Mirror
Great customer service is about many things including...In Management & operations, Jul 23, 2009 | 168 views | 4 comments -
Business Emo: Managing Your Emotions and Influencing the Emotions of Others
The term “emo” is usually associated with a...In Management & operations, Jul 06, 2009 | 519 views | 20 comments -
Five Quick and Easy Ways to Drive Your Customers Away
Customer service is about creating a great experience...In Management & operations, Jun 30, 2009 | 771 views | 14 comments -
How to Deliver Great Customer Service: What's Your Empathy Quotient?
Empathy is one of the foundational skills required...In Management & operations, Jun 25, 2009 | 802 views | 4 comments -
Ten Ways for Help Desk Staffers to Delight End Users
Learn 10 simple and practical tools you can...In Management & operations, Jun 02, 2009 | 224 views | 1 comment -
The Three Magic Questions to Avoid Hiring the Wrong I.T. Consultant
This simple guide will help you make the...In Management & operations, Apr 08, 2009 | 243 views | 2 comments
