Thanks Sally and Denise. I agree with both comments.

To everyone who couldn't make it to "The Art of Customer Service" training in Wallingford last September, I'm presenting it again on Thursday, November 12 at the Valley View Library in Seatac.

Also, please help me spread the word by letting your friends and colleagues know about the workshop.

Comments from past attendees:

• "Great insight into the foundations and approach to great customer service...Don made everyone, including myself, feel very welcome." --Greg Griffen, Lone Eagle Digital
• "The Art of Customer Service" was well-worth my time and offers solid suggestions on how to be an authentic resource to your clients." --Julie Hall, MBA, Windermere Real Estate
• "Don was very approachable and helpful during the training. He knew the material well and seemed to personally be interested and into it." --Navid Mansourian, Facebook, Inc.

Here's a link for the new event: http://biznik.com/members/don-crawley/events/the-art-of-customer-service-ten-tactics-for-delighting-your-customers-1

To everyone who couldn't make it to "The Art of Customer Service" training in Burien last July, I'm presenting it again on Thursday, November 12 at the Valley View Library in Seatac.

Also, please help me spread the word by letting your friends and colleagues know about the workshop.

Comments from past attendees:

• "Great insight into the foundations and approach to great customer service...Don made everyone, including myself, feel very welcome." --Greg Griffen, Lone Eagle Digital
• "The Art of Customer Service" was well-worth my time and offers solid suggestions on how to be an authentic resource to your clients." --Julie Hall, MBA, Windermere Real Estate
• "Don was very approachable and helpful during the training. He knew the material well and seemed to personally be interested and into it." --Navid Mansourian, Facebook, Inc.

Here's a link for the new event: http://biznik.com/members/don-crawley/events/the-art-of-customer-service-ten-tactics-for-delighting-your-customers-1

Thanks Jeffry. It was a pleasure to work with you.

Hi Tamara,

That's certainly a possibility, but I'll probably present it in several other locales before returning to Burien. If you register at www.doncrawley.com, I'll be sure to let you know of upcoming seminars.

Thanks for asking!

Don

I heard about I-90. Sorry you got stuck in that. I look forward to seeing you in September!

Don

And I'll see you on Friday on the light rail.

Sorry you're gonna miss it. We're repeating it in Wallingford in September. Maybe see you then!

Don

Lisa,

I'm glad you found the questions helpful. Another one that I like to ask myself is, "Does each person I encounter feel better, happier, and more at peace because of our encounter?" I don't always achieve that, but it's my goal.

Don

Brian,

Thanks for your comments. I especially like your comment about growing from a set of behaviors to a way of life.

Don

Dina,

Thanks for your comments. A "drama-free existence" should be everyone's goal (except, of course, theatre people).

Emotions are a normal and desirable part of the human experience including our time at work. As you quite accurately note, successful people know how to manage their emotions and influence the emotions of others to achieve a desired result.

Don

Janet,

I'm not sure how to reply to my wife making an online comment, but I'm glad you're reading my articles!

Thanks!

Our Burien event is full, so we're doing it again, this time in Wallingford. Hope you can make it!

Hi Katie,

Well, you certainly want to keep that amygdala under control!

Thanks for your comment.

Don

Lee,

Thanks! I look forward to meeting you at the seminar. Thanks for registering.

Don

Lynne,

Good observations. Isn't a lot of the maturing process really about deciding which lessons from our past are valuable and worthy of keeping and which ones need to be discarded? It would seem fairly easy, but it's sometimes hard to make those decisions.

Regarding your comment about the lack of time for meditation, there's no doubt that the urgency of our hectic schedules can infringe upon time needed for the important things of life. Check out 8 Minute Meditation: Quiet Your Mind. Change Your Life.

Don

Thomas,

Thanks for your comments. They're right-on, but I think it really boils down to always treating all people with respect and kindness.

I used to get reports about job applicants from a competitor's receptionist. (She was my best friend's daughter.) I'd talk with her to see how they treated her before I made hiring decisions. You just never know who is in a position of influence. It's really a good idea to always practice good customer service with everyone you encounter. When you do it all the time, it becomes a delightful habit.

Don