Hi Kaya...

Thank you for this inspiring article! I especially love the ideas about turning the focus to great customer service and tuning up one's business fundamentals when engaging in a gloom and doom perspective.
I've learned over the years that nurturing relationships and keeping my spirit intact are the keys to getting through rough patches. Hope to see more articles from you! Janet

Karrie, this article was a wealth of right-on advice for event hosts, especially new ones!

It'd take a lot of trial-and-error to discover all these techniques solo.

Events help build community, and have the potential to be so much more effective with your guidance.

Will definitely have this article close at hand when planning my 2nd event.

Thank you, Janet

Great article. I recently needed to talk with customer service reps from 2 different companies, one about being doublebilled for office DSL, the other trying to work out a 2nd replacement cell phone for my daughter. Each rep was so genuinely focused on solving things to my satisfaction, and was so empathetic and efficent that I do feel more loyal to the firms than before. While I wasn't "angry", both apologized for any inconvenience to me, thanked me for my patience and understanding, and ended the call by telling me they valued my business. Guess I know which firms you've been consulting with!

Hi Elge,

I had to nod knowingly as I read this article, thinking of the time that I hired an old college pal with "so much potential" and such a dismal employment history as an associate with a healthy monthly draw. Naturally, when the draw ended in 6 months, as planned, she quit.
Thankfully my business was doing well enough to take the hit, but still, it was disappointing.

Hope others take your article to heart, so they don't have to learn this lesson the hard way.

Thanks for writing such a great article! Janet

Thank you, Andrew!

As a biznik newbie, I had furrowed my brow momentarily when a compliment I'd dashed off with enthusiasm was returned with some edits.

Since I was simply wanting to let others know how fabulous this fellow is, I was happy to oblige his request.

Wish I'd had your article a week ago, but am grateful to have it today!

Thanks for sharing your wisdom... Janet