Jeremiah Holder
Business Analyst / Developer

Sound Views Consulting

Websites:

• http://jeremiah.soundviews.us

Connect with me on:

• GTalk: jeremiah.holder

Business Analyst and Developer with a strong focus on process improvement and implementation of best practices for the small and medium sized business. Using a mix of Microsoft and other technologies to leverage the greatest return on the IT bottom dollar while still maximizing performance.

As long as I can remember, regardless of the outcome, I have always asked, "How can I be better?" I bring this same attitude and desire to improve to business. Isn't that the point of technology? Allow us to do more with less? Of course, we see that this often turns out not to be the case.

I need more contacts in the greater Puget Sound area. A good group of friends and co-workers to exchange ideas with.

Bachelor's Degree in Computer Science Associate's Degree in Dental Laboratory Technology

TECHNICAL SKILLS

• Development o Visual Studio 2005 Professional, Visual Source Safe, Dreamweaver, Tortoise CVS o XHTML, CSS, XML, ASP.Net, Atlas, C#, VB.NET, Visual Basic o Java: JavaBeans

• Quality Assurance o Compuware(tm) suite ~ Reconcile, TrackRecord, TestPartner, QACenter

• General: • Operating Systems - Windows 9x, NT, 2000, XP, Vista, Windows Server 2003, SBS 2003 R2 • Platforms - .NET 1.0, 2.0, 3.0, 3.5 • Databases - MySQL, SQL, Access, SQL 2005 Express, SQL Reporting Services • MS products including CRM 3.0, MS Project, Visio, FrontPage, Office Suite • Others - Photoshop 7.0, Macromedia Flash, Siemens CAD/CAM o Report writing, IIS 6.0, DNS, PHP o Linux: Apache, Tomcat, SugarCRM, Thunderbird, hMailServer, DNS, Exchange

PROFESSIONAL EXPERIENCE

Feb 2007 - Present Tyrnstone Systems, Inc. Seattle, WA Client Services/Business Solutions Manager • Coordination and allocation of resources and tasks as well as create related documentation • Management and customization of CRM 3.0 • Generate new leads and create proposals for small and medium business IT needs • Manage services and workflow to clients ensuring timely response to requests • Documentation and management of CRM application ensuring a transparent view to the client of activities and services performed • Liaison between client and company to resolve any miscommunications or errors and ensure client satisfaction • Creation of reports and analysis for customers and continued process improvement Developer • Creating e-commerce solutions utilizing Authorize.net • Document Management site supporting users of nationally distributed product line • Customization of CRM mobile client allowing service technicians to access information on-site via their mobile devices • Sharepoint portal customization for client dashboards and intranet pages

Feb 2006-Feb 2007 Net Tech Inc Tukwila, WA Developer • Developed internal and external web solutions and an e-commerce site utilizing the PayPal SDK • Created web forms with ASP.NET allowing registration/inquiries and e-commerce functionality QA Lead • Analyzed, organized, implemented and directed 10 members of quality assurance team to improve the documentation and organization of the QA testing process and procedures and lead to successful deployment (utilizing Compuware). • Creation of manual and automatic test cases ensuring full coverage of the software. Analyzed and evaluated results, reviewed with senior management. • Tracked, summarized and troubleshot personnel, software and hardware issues. • Created milestones, ensured employees met their goals on schedule. • Managed standards, acquisition and configuration of various client machines. • Member of multiple cross-functional teams to track issues, defects and software integration troubleshooting. • Effectively planned testing efforts, including evaluation/reporting of project status. • Trained teams on product. Organized, created and implemented test plans and documentation.

Mar 2003- Mar 2005 US Army Darmstadt, Germany Lab Manager/Technician  Trained and implemented use of Cerec3D CAD/CAM system for the clinic.  Designed and maintained Access database for case management and quality assurance.  Implemented Quality Assurance program into an organization that had no system in place previously.  Improved both quality and timeliness of deliverables in an industry requiring an exacting eye for detail.

Jun 2002 - Feb 2003 Zundell Dental Laboratory Seattle, Washington Ceramist  Integral team member responsible for the stacking, contouring, glazing, and finishing of prostheses for production laboratory.

Nov 1995 - May 2002 US Air Force Okinawa, Japan/CA/Sembach, Germany Dental Laboratory Technician  Completion of all military training courses with highest proficiency  Excelled in numerous laboratory environments: o Base laboratory - serving dental clients directly o Presented at workshops for the education of dentists/lab technicians o Intern program - assisted with coordination and training of dentists o One-man laboratory - responsible for all areas of fabrication and management of a dental laboratory.