Don,

Your talk was great. Much of it is common sense, but I realized that I was letting many obvious opportunities for superb customer experiences slip through the cracks. Thanks for the extra focus and awareness on customer service. Very helpful.

Josh

I won! I was stunned to even make it out of the first stage of the game. Thanks for your patience, Ruth. I am always surprised to see my attitude toward money exposed... to myself as well as the other players.

Thanks for the reminder Ruth. I've gotten busy and have been neglecting the biznik.

Picked up the flu and don't want to share, so am unfortunately dropping out for tomorrow.

Thanks, Ruth. Once again, I've learned that I have a lot to learn. This keeps happening to me. Thanks for the fun educational evening.

I wouldn't want to miss week 4. I will plan on coming even though it's listed as full.

I wouldn't want to miss week 3. I will plan on coming even though it's listed as full.

Won't make it this time. Will be out of town for the holidays.

Sorry to cancel. I was looking forward to it. Perhaps next time.

Thanks for the conversation, Howard. I learned about even more things I need to learn, and to get started on them I will see you at your Break-Even workshop on Friday.

I'm looking forward to this, Howard. Should I prepare anything in advance, or just come ready to learn?

Excellent event. Thanks and well done. I feel so much smarter this morning.

Hi Patricia,

I would love to come over the bridge for this and will do my best to be there. My folks will be in town so I may have to cancel.