Great article! I agree. However, I do have to respond to Michelle's comment. I agree that some people are naturally good with people, but I do think that those skills can also be learned. This is coming from someone who used to be so painfully shy that his mom used to force him to call and order pizza for practice. These calls always involved tears, anger and frustration - often from both us. I of course still have A LOT to learn, but I can look back and see that I have definitely grown and my ability to connect is getting better and better.
