Matt Hawk
Management Consulting / Sales & Customer Service Training

Categories:

Websites:

• http://www.retentionspecialists.com/

As a veteran business leader, one thing Matt Hawk observes too often in the business world is how hard a company works to obtain new customers only to put minimal effort into retaining them. This approach can leave a brand irreparably damaged and can harm a company's position in the marketplace, which is why Matt Hawk founded Retention Specialists, Incorporated. Developed with one goal in mind--to help companies understand how to use customer service as an asset and not a liability, Retention Specialists, Inc. has been a major success since its inception, delivering consistent value for its clients. The reason...[more]

As a veteran business leader, one thing Matt Hawk observes too often in the business world is how hard a company works to obtain new customers only to put minimal effort into retaining them. This approach can leave a brand irreparably damaged and can harm a company's position in the marketplace, which is why Matt Hawk founded Retention Specialists, Incorporated. Developed with one goal in mind--to help companies understand how to use customer service as an asset and not a liability, Retention Specialists, Inc. has been a major success since its inception, delivering consistent value for its clients. The reason Retention Specialists, Inc. works so effectively is that Matt Hawk developed his company on the principles of behavioral psychology. This unique method allows for a more thoughtful and customer-centric approach that improves customer retention while simultaneously increasing employee morale. Matt Hawk's work is particularly effective in companies that utilize large call centers such as television providers, telephone companies, internet services, satellite service companies (Satellite TV, Satellite Radio, Satellite GPS Navigation), and financial service providers (such as credit card companies or banks). There is more to running a business than just getting customers. You have to keep them too! To see how Matt Hawk and Retention Specialists, Inc. can improve your business, visit RetentionSpecialists.com and sign-up for a complimentary 30-minute consultation. [less]