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I am an EcoBroker Realtor at the Windermere Eastlake office and I had an experience with Redfin recently that was enlightening.
They advertise a once a month meet and great at Zeitgeist Coffee in Pioneer square. I decided to show up to see what all the fuss was about and long story short they didnt show up. Several other people interested in Redfin did but had no one to talk to. So I had a great opportunity to network with these individuals;-)
Redfin are pro's and technology and PR....but it seems customer service is not part of their business model. They are a low contact, low fee, high transaction business model and poor customer service and satisfaction are an inheriant result.
Im curious to here what the small business community thinks about Redfin. Afterall they offer discounted fee's and cash back...and every penny helps when you are a small biz owner. I would love to hear any and all comments on this one.
You can read my full blog post on Active Rain below:
http://activerain.com/blogsview/327324/Redfin-The-Real-Estate
