Very valid points. I recently been getting into this book entitled "Neuromarketing: Understanding the Buy Button in your Customer's Brain" and it refers to the idea of a selfish user quite often (phrasing your site with the user in mind rather than yourself). Figured I'd throw up a link to it in case people want to check it out: http://tinyurl.com/579gut

Nicely written! Though its terrible news that you had to endure such horrible treatment, hopefully your plight will help others steer clear of similar situations.