Susan Cantor
Hospitality & Service Industry Consultant

Cantor•DuVall Hospitality & Service Industry Consulting

Websites:

• http://www.cantorduvall.com

We successfully orchestrate openings of 3, 4 and 5 star resorts, restaurants, hotels and conference centers creating fanatically guest and staff satisfaction focused cultures and excellent execution of service. We work with existing properties in transformational change focused on providing memorable, impeccable service that brings people back again and again.

Consulting Engagements include: • Equipment, Staffing and Logistical Design Assessment • Service and System Audits and Evaluations • Service System Design and Implementation • Powerful Service Culture Design and Implementation • Pride Instilling Orientations, *Leadership Development • Effective Training Programs • Service Measurement and Celebration Initiatives

We ignite spirits and turn people on to going for excellence and the joy of service. Clients consistently report dramatic improvements in revenue, profitability and staff happiness.

Courageous clients seeking POWERFUL a partnership, committed to the possibility of extraordinary results, and devoted to their staff's continual growth and aliveness.

Michigan State University Bachelor's Degree in Hotel and Restaurant Management

Madeleine Kamman Cooking School

Mom to 2 internationally adopted children (continuing education...)

Ritz Carlton Leadership Center

Landmark Education Courses

As a Manager, Opening Team Coordinator and Trainer
Hyatt Hotel Company:
Hyatt Dearborn Grand Hyatt New York Hyatt Regency: Minneapolis, Savannah, Woodfield (Chicago area), Palm Beaches. Worked directly for legendary hoteliers: Stan Bromley (recently retired from The Four Seasons) and Horst Schulze (who launched the Ritz Carlton hotel company).

As a Co-Business Owner and Consultant
Omni: Atlanta, Norfolk, Miami Benchmark Hospitality International Properties: Cheyenne Mountain Inn (Colorado Springs, CO), The Woodlands Exectutive Conference Center (The Woodlands, TX) Chaminade (Santa Cruz, CA), Northland Inn (Minneapolis, MN), Resort at Squaw Creek (Squaw Valley, CA), Lansdowne Executive Conference Center (Leesburg, VA), The AT&T Learning Center (Basking Ridge, NJ) The Rouse Company: The Grand Avenue (Milwaukee, WI), The Gallery at Market East (Philadelphia, PA), Harbor Place (Baltimore, MD), The Mall in Columbia (Columbia, MD) Wyndham Hotels: The Wyndham Bristol Hotel (Washington, DC), The Copley Plaza (Boston, MA) Other Properties: Forsgate Country Club (Jamesburg, NJ), Back Bay Hilton (Boston, MA), Doubletree Hotel Santa Clara (Santa Clara, CA), The Founder's Inn (Virg Beach, VA), Squaw Valley USA (Ski Resort-Squaw Valley, CA), The Regence Wall Street (NY, NY), Independent Restaurants in: New Orleans, LA, E Lansing, MI, Galveston, TX, Battle Creek, MI, West Bloomfield, MI, Cadillac, MI, Santa Fe, NM, The Detroit Institute of Art Restaurant Companies: Schelde's (MI) River City Food Company (MI)

As a Successful Restaurant Co-Owner
Jackrabbit
Opened, co-created and ran this quick service restaurant and office catering business for 10 years.

As a Solo Business Consultant
FareStart Restaurant Seattle, WA (www.farestart.org)
Designed, orchestrated and lead the opening of the busy hands on learning restaurant for the most successful food service job training program in the country for disadvantaged low income men and women who have the desire to get out of poverty.

Sunriver Resort Sunriver, OR (www.sunriver-resort.com)
Partnered with the Full Service Restaurant management team to re-energize their staff with an enlivening new mission statement and standards, kitchen reorganization, trained staff on new stream lined systems and menus, and provided leadership training for the management team.

Varenna (Aegis Living) www.aegisliving.com www.varennaccrc.com Luxury, Resort Style Independent Living Community Santa Rosa, CA Created and implemented the inspiring orientation program and coordinated and implemented training programs for all departments for the successful opening.