Chuck,

Thanks much for the great ideas! I especially liked the specific questions to ask customers. It is tough to improve customer service if you don't receive feedback, both positive and negative from customers.

The last two sections provide valuable ideas to discuss during our next training meeting.

Thanks!

Susan Huenefeld, Accents et cetera, Inc.

Kaya,

Thanks so much for reminding us that we create our own reality and for challenging us to do more for our customers to stay strong as companies.

I bought my business two weeks before September 11. I realized what a blessing it turned out to be when business slowed down enough for me to really learn every aspect of the company, hire and train a couple of new staff members, and fine tune the business to be even stronger than before.

A positive attitude makes anything possible! Articles like yours help focus us on positive things that we can do, starting with keeping our attitude in check.

Thanks

Susan Huenefeld, Accents et cetera, Inc.