Member since: Jun 24, 2008
Last activity: 18 hours ago
Social media and customer service. One of the areas that many businesses are failing in with social media is customer service. What makes effective social media customer service?
http://www.imagineyourreality.com/blog/2009/11/social-media-and-customer-service/
It would be nice to edit a rating you leave on an article. I accidently left a 5 for an article and I wanted to give it a 7, and I can't edit the rating
Many businesses are learning is that they need to create a business process to support how they use social media to market their businesses. What is your business process for using social media?
Besides Biznik, that is? What sites do you like to post your classes or events to?
I've added a new event for this group, which focuses on social media etiquette. This event will be part of the New Communicators convergence event in PDX. See http://thenewcommunicators.com/ for more information.
The latest upgrade to tweetdeck features more ability to share comments on facebook and myspace. It looks like tweetdeck is adapting to what Seesmic and other similar tools are using and also adding more social media services such as myspace to it. Are you using Tweetdeck...why or why not?
Please don't advertise your business on here. We had a poster create a new discussion that essentially was an advertisement for his service.
The purpose of this group is to be a resource for small businesses who need social media help and advice or just want to share some of what they are doing with social media.
Thanks!
Tools for social media management
We all know about tweetdeck, but there are also other tools for social media management that can also be useful.
Seesmic http://www.seesmic.com is similar to tweetdeck, but allows you actually comment on your facebook friends statuses, and indicate if you like what you've read.
What are some other tools you are using to manage your social media presence?
When some people first get on social media sites they are a little unsure of what to do with social media. The importance of having a strategy for using social media can't be underestimated.
What is your strategy for using social media to reach out to other people?
One of the big questions about social media is what the return on investment in for using social media. If you could define what your return on investment would be, what would it look? How would you know you that social media was working for you?
Social media is growing leaps and bounds, seemingly everyday. It's easy for small businesses to get overwhelmed with all the changes, especially when you have to do all the upkeep of that and your business well.
What are your most pressing social media needs as they relate to your business?
Social Media and networking isn't just about twitter anymore, though twitter can still be helpful. There's a lot more out there such as social bookmarking, how to automate your social media sites, and much more.
Follow me at http://www.twitter.com/teriel
Hi,
I'm new to biznik, just joined recently. My name is Taylor. I connect entrepreneurs and professionals to creativity and wealth. I'm looking forward to networking with people on here and helping all of you achieve your goals and dreams.
Taylor Ellwood http://www.imagineyourreality.com
Send Message
Add to network
Sponsor this member
Make an introduction
Give referral
Send compliment
Bookmark
Share 